Error Message Running S/W

Deank · Post by **Deank** » Thu 28 Mar 2013 9:40 pm

Hi,
I have tried to install Cumulus and it crashes everytime on start up, see attached bug report.

Please advise.

Thanks,
Dean.

Post by **steve** » Thu 28 Mar 2013 11:12 pm

I've seen the same crash reported by two or three people before, and in all cases they were using HP computers. The crash is in third-party code and I don't know what the cause is. I seem to to remember that someone found they had a problem with the fonts that were installed on their system - some of the ones that would normally be there were not - and correcting that stopped the crash.

Deank · Post by **Deank** » Fri 29 Mar 2013 12:14 pm

Thanks Steve for the reply, have you any idea where I can find the correct font package or what my next steps are to rectify the issue?

Post by **steve** » Fri 29 Mar 2013 1:28 pm

There's a thread here from someone who had the same problem, and their solution is described there: https://cumulus.hosiene.co.uk/viewtopic.php?f=4&t=8810

Don't know if it will be any use to you. Out of interest, do you have an HP computer?

Deank · Post by **Deank** » Fri 29 Mar 2013 4:17 pm

Yes I do have a HP desktop IMEDIA X2416.

Thanks for the thread link, I'll let you know how I get on.

D

Post by **steve** » Fri 29 Mar 2013 4:21 pm

I just had a quick google, and missing Arial and Verdana fonts seems to be a common problem on HP systems.

Deank · Post by **Deank** » Fri 29 Mar 2013 4:31 pm

steve wrote:There's a thread here from someone who had the same problem, and their solution is described there: https://cumulus.hosiene.co.uk/viewtopic.php?f=4&t=8810

Don't know if it will be any use to you. Out of interest, do you have an HP computer?

Steve that worked a treat, I'd keep that on file for reference, easy and quick fix, Cumulus is now working.

Many thanks,
Dean.

Edit actually it is working and connecting to my weather station, when I go to "View > Highs and Lows" or go to look at a new record it crashes.

Thanks,
Dean.

Deank · Post by **Deank** » Sat 30 Mar 2013 7:21 pm

Hi Steve,
I'm still having crash issues, Im not too sure whether it is still related to the the font issue, I've attached the bug report, any help would be great.

Thanks,
Dean

Post by **steve** » Sat 30 Mar 2013 7:55 pm

Yes, it's the same (type of) crash that you were having before. The all time records screen uses Tahoma - do you have that on your system?

Cumulus uses the following fonts:

Arial
Consolas
Courier New
MS Sans Serif
Tahoma
Verdana

Deank · Post by **Deank** » Sat 30 Mar 2013 8:31 pm

steve wrote:Yes, it's the same (type of) crash that you were having before. The all time records screen uses Tahoma - do you have that on your system?

Cumulus uses the following fonts:

Arial
Consolas
Courier New
MS Sans Serif
Tahoma
Verdana

I only have Tahoma bold, should I try and download a full tahoma font pack?

Deank · Post by **Deank** » Sat 30 Mar 2013 8:45 pm

Deank wrote:
steve wrote:Yes, it's the same (type of) crash that you were having before. The all time records screen uses Tahoma - do you have that on your system?

Cumulus uses the following fonts:

Arial
Consolas
Courier New
MS Sans Serif
Tahoma
Verdana
I only have Tahoma bold, should I try and download a full tahoma font pack?

Sorted Steve,
I downloaded Tahoma fonts and copied into the font folder in the Windows directory, all is working perfectly now.

Thanks again.
D

Cumulus Support

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