Cumulus Support

Hello.

I am constantly getting FTP errors and it isn't any particular time. My FTP upload is set for every 10 mins.. Any idea what it could be please?

see below for an example
27/03/2013 06:00:02 : FTP Connect Error, Error code = 500
27/03/2013 06:00:03 : FTP Connect Error, Error code = 500
27/03/2013 06:00:03 : FTP Connect Error, Error code = 500
27/03/2013 06:00:03 : FTP Connect Timeout
27/03/2013 06:10:02 : FTP Connect Error, Error code = 500
27/03/2013 06:10:03 : FTP Connect Error, Error code = 500
27/03/2013 06:10:03 : FTP Connect Error, Error code = 500
27/03/2013 06:10:03 : FTP Connect Timeout
27/03/2013 06:20:02 : FTP Connect Error, Error code = 500
27/03/2013 06:20:02 : FTP Connect Error, Error code = 500
27/03/2013 06:20:02 : FTP Connect Error, Error code = 500
27/03/2013 06:20:03 : FTP Connect Timeout
27/03/2013 06:30:03 : FTP Connect Error, Error code = 500
27/03/2013 06:30:03 : FTP Connect Error, Error code = 500
27/03/2013 06:30:03 : FTP Connect Error, Error code = 500

The server is refusing the connection and returning an error. Error 500 can sometimes be 'invalid PORT command', which would mean you have Active FTP mode selected. It may be that the server has decided it no longer supports Active mode (but as it's apparently intermittent, that's unlikely), or it may be a firewall/router problem, or some problem with the ftp server.

If you are using active ftp mode, then you could try deselecting that.

If none of this helps, you could turn on ftp logging which might give more information, but it may not get you any further towards solving the problem.

thanks Steve.. I was using Active mode.. it wasn't producing these errors till a couple of weeks ago. Oh well all sorted, thanks again.