Cumulus Support

Cumulus FAQ & A:

I closed Cumulus, the 'please wait' form appeared, but Cumulus didn't close, even after several minutes

If you've closed Cumulus shortly after it has downloaded a lot of data from the logger, it can take a while for the logging thread to get everything written away to disk, and Cumulus won't close until this has completed. However, in some circumstances, there seems to be a situation where Cumulus will never close, so you will need to close it with task manager. If you think you know what conditions cause this to happen, please let me know.

My problem is opposite from this. As I load the program, it hangs with the "Please Wait" flash screen. I have let this run in the background for a few days like this, coming back to it from time to time, with no entry to the program (all reports are zero's). I could take a screenshot and upload it if you are having problems understanding my situation.

I have re-installed the program on top of itself (Not deleting it first, just over-writing the DIR/), hoping there was a single corrupt file in the directory. Unfortunately, this is not the case, since upon multiple reboots, the program still hangs at the splash screen informing me 'Please Wait' (As it DNLDs data from my WX unit). I have also disconnected and reconnected the USB cables (clearly here the computer reacting to each movement (unplug/re-insertion).

Any ideas here? I figure this occurred on a system reboot, while the program was running in the background, and was not properly shut down by the system for an unrelated issue I encountered.

I have been running Cumulus for more than 4 months now, so this is not a newbie issue. I have rebooted the computer a couple times, with no adverse effects, until now.


VE5MDH
Michael

That sounds like the common 'USB lockup' problem (apparently a design fault with more recent Fine Offset stations). The screen you're referring to is the one people usually call the 'downloading data' screen (even though it does have 'Please wait' in the title bar); see several threads about this in the Fine Offset section of the forum.You will need to reset the station by removing the batteries and the USB cable. I've put an attempted work around into version 1.9.3. and as yet no-one has reported that they have hit the problem again while using it, so it's looking promising.

If you want to zip up the diags folder and attach it, I can confirm that it's the same problem.

steve wrote:That sounds like the common 'USB lockup' problem (apparently a design fault with more recent Fine Offset stations). The screen you're referring to is the one people usually call the 'downloading data' screen (even though it does have 'Please wait' in the title bar); see several threads about this in the Fine Offset section of the forum.You will need to reset the station by removing the batteries and the USB cable. I've put an attempted work around into version 1.9.3. and as yet no-one has reported that they have hit the problem again while using it, so it's looking promising.

If you want to zip up the diags folder and attach it, I can confirm that it's the same problem.

Yes thanks for this info! I read in an unrelated post last night that removing the batteries reset someone's station, and that is what I also did with 100% instant success!

So, if you have a lockup in the software... remove the batteries from your station & retry from scratch!

Thanks for taking your time looking into this for me.