Cumulus Support

Posted: **Mon 17 Dec 2012 4:01 pm**

Buenas tardes

Tengo un problema con el software Cumulus. De un momento a otro ha dejado de subir los archivos personalizados a mi hosting FTP. Sin embargo, los Ficheros Standard y las imágenes Standard continúan subiéndose con normalidad.

¿Cual puede ser el problema?

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Google Translator

good afternoon

I have a problem with the Cumulus software. From time to time has stopped rising customized files to my hosting FTP. However, files and images Standard Standard crawling continues normally.

What could be the problem?

Versión Cumulus 1.9.3 1055

Posted: **Mon 17 Dec 2012 4:05 pm**

You are saying that it uploads sometimes, but not every time, yes? Or that it has stopped uploading these files completely?

The best thing to do for ftp problems is to turn on ftp logging and look at the ftplog.txt file.

Posted: **Mon 17 Dec 2012 4:06 pm**

Yes, turn on FTP logging in the Main Panel.

Posted: **Tue 18 Dec 2012 1:31 am**

You may be missing some of the path information for the remote filename.

Cumulus Help says;

Remote Filenames
This column allows you to specify the corresponding name on your web site of each file. You should specify the full path for the file, starting from the point you are at when you log in to your site's FTP server. If the FTP? box is not ticked (see below) then this specifies the file on the local system to which the specified file is to be copied.

You can use the string <currentlogfile> here, and Cumulus will substitute the filename of the current log file (e.g. Jul11log.txt). You still need to specify a full path, ending with <currentlogfile> e.g. html_files/weather/<currentlogfile>

Posted: **Tue 18 Dec 2012 8:18 am**

BCJKiwi wrote:You may be missing some of the path information for the remote filename.

For some reason, Oliver sent me the log privately, but I think your diagnosis is correct:

23:20:12:381 Changing directory to public_html/cumulus
23:20:12:381 FTP Command: CWD public_html/cumulus
23:20:12:382 049F0450 TriggerDataSent 1168
23:20:12:598 FTP Response: 250 OK. Current directory is /public_html/cumulus
23:20:12:598 >|250 OK. Current directory is /public_html/cumulus|

The path seems to be missing, as the directory configured for the standard files is /public_html/cumulus. The files are being successfully uploaded to the configured place. If that's not the correct place, then it's hard to see how that could have worked previously.

23:20:08:050 FTP Response: 226-File successfully transferred
23:20:08:050 >|226-File successfully transferred|

23:20:08:050 FTP Response: 226 1.389 seconds (measured here), 53.74 Kbytes per second
23:20:08:050 >|226 1.389 seconds (measured here), 53.74 Kbytes per second|

23:20:08:050 ! Next3PutAsync
23:20:08:051 ! HighLevelAsync 0
23:20:08:051 ! HighLevelAsync done
23:20:08:378 Renaming cumuluswebtags.phptmp to cumuluswebtags.php
23:20:08:378 ! HighLevelAsync 0
23:20:08:378 FTP Command: RNFR cumuluswebtags.phptmp
23:20:08:378 049F0450 TriggerDataSent 1168
23:20:08:476 FTP Response: 350 RNFR accepted - file exists, ready for destination
23:20:08:476 >|350 RNFR accepted - file exists, ready for destination|

23:20:08:476 ! HighLevelAsync 0
23:20:08:476 FTP Command: RNTO cumuluswebtags.php
23:20:08:477 049F0450 TriggerDataSent 1168
23:20:08:565 FTP Response: 250 File successfully renamed or moved
23:20:08:565 >|250 File successfully renamed or moved|

Also, in the log I was sent, there was no sign of the standard files being uploaded, so I think the situation is not quite as described, and the log does not match the settings in the screenshots (which seem to be identical, or am I missing something?). The log shows the situation where the options to include the standard files and images is unticked.

Posted: **Tue 18 Dec 2012 12:16 pm**

Thanks for the reply Steve.

The standard file options turn them off, to find the problem easier.

The path where I upload the files is as follows:

http://meteolamatanza.com/cumulus/

But when I go, I find that the files are not uploaded.

Code: Select all

12:10:04:029 ! HighLevelAsync 0
12:10:04:111 03FF0450 Socket handle created 1128
12:10:04:112 TWSocket will connect to 94.23.177.10:21
12:10:04:258 03FF0450 TriggerDataSent 1128
12:10:04:317 FTP Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
12:10:04:317 >|220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------|

12:10:04:317 FTP Response: 220-You are user number 5 of 50 allowed.
12:10:04:318 >|220-You are user number 5 of 50 allowed.|

12:10:04:318 FTP Response: 220-Local time is now 13:10. Server port: 21.
12:10:04:318 >|220-Local time is now 13:10. Server port: 21.|

12:10:04:318 FTP Response: 220-IPv6 connections are also welcome on this server.
12:10:04:319 >|220-IPv6 connections are also welcome on this server.|

12:10:04:319 FTP Response: 220 You will be disconnected after 15 minutes of inactivity.
12:10:04:319 >|220 You will be disconnected after 15 minutes of inactivity.|

12:10:04:319 FTP Session Connected, code = 0
12:10:04:320 ! HighLevelAsync 0
12:10:04:320 FTP Command: USER mmatanza
12:10:04:320 03FF0450 TriggerDataSent 1128
12:10:04:426 FTP Response: 331 User mmatanza OK. Password required
12:10:04:426 >|331 User mmatanza OK. Password required|

12:10:04:426 ! HighLevelAsync 0
12:10:04:426 FTP Command: PASS
12:10:04:427 03FF0450 TriggerDataSent 1128
12:10:04:555 FTP Response: 230 OK. Current restricted directory is /
12:10:04:555 >|230 OK. Current restricted directory is /|

12:10:04:555 ! HighLevelAsync 0
12:10:04:555 ! HighLevelAsync done
12:10:04:565 Getting directory listing
12:10:04:565 FTP Command: PWD
12:10:04:571 03FF0450 TriggerDataSent 1128
12:10:04:706 FTP Response: 257 "/" is your current location
12:10:04:706 >|257 "/" is your current location|

12:10:05:566 ! HighLevelAsync 0
12:10:05:567 FTP Command: PORT 192,168,0,45,225,220
12:10:05:567 03FF0450 TriggerDataSent 1128
12:10:05:659 FTP Response: 200 PORT command successful
12:10:05:659 >|200 PORT command successful|

12:10:05:660 ! HighLevelAsync 0
12:10:05:661 FTP Command: NLST
12:10:05:661 03FF0450 TriggerDataSent 1128
12:10:05:848 FTP Response: 150 Connecting to port 57820
12:10:05:848 >|150 Connecting to port 57820|

12:10:05:848 FTP Response: 226-Options: -a 
12:10:05:848 >|226-Options: -a |

12:10:05:848 FTP Response: 226 61 matches total
12:10:05:848 >|226 61 matches total|

12:10:05:848 ! Next3GetAsync
12:10:05:848 ! Data Session requested
12:10:05:849 03FF0C10 Socket accepted 1180
12:10:05:849 03FF0C10 TCustomWSocket.Shutdown 1 1168
12:10:05:849 ! Data Session opened
12:10:05:849 ! Data Session closed
12:10:05:850 ! Next3GetAsync
12:10:05:850 ! HighLevelAsync 0
12:10:05:851 ! HighLevelAsync done
12:10:05:851 03FF0C10 TCustomWSocket.Shutdown 1 1180
12:10:06:567 FTP Command: TYPE A
12:10:06:570 03FF0450 TriggerDataSent 1128
12:10:06:659 FTP Response: 200 TYPE is now ASCII
12:10:06:659 >|200 TYPE is now ASCII|

12:10:07:568 Uploading C:\Cumulus\webfiles\cumuluswebtags.txttmp to cumuluswebtags.phptmp
12:10:07:568 ! HighLevelAsync 0
12:10:07:568 FTP Command: PORT 192,168,0,45,225,221
12:10:07:569 03FF0450 TriggerDataSent 1128
12:10:07:688 FTP Response: 200 PORT command successful
12:10:07:688 >|200 PORT command successful|

12:10:07:688 ! HighLevelAsync 0
12:10:07:688 FTP Command: STOR cumuluswebtags.phptmp
12:10:07:689 03FF0450 TriggerDataSent 1128
12:10:07:886 FTP Response: 150 Connecting to port 57821
12:10:07:887 >|150 Connecting to port 57821|

12:10:07:887 ! Data Session requested
12:10:07:887 03FF0C10 Socket accepted 1168
12:10:07:887 03FF0C10 TCustomWSocket.Shutdown 1 1180
12:10:07:887 ! Data Session opened
12:10:07:888 DataSocketPutDataSent 32768
12:10:08:447 03FF0C10 TriggerDataSent 1168
12:10:08:448 DataSocketPutDataSent 30876
12:10:08:889 03FF0C10 TriggerDataSent 1168
12:10:08:889 DataSocketPutDataSent 0
12:10:08:889 03FF0C10 TCustomWSocket.Shutdown 1 1168
12:10:08:984 ! Data Session closed
12:10:08:985 ! Next3PutAsync
12:10:08:985 03FF0C10 TCustomWSocket.Shutdown 1 1168
12:10:08:985 FTP Response: 226-File successfully transferred
12:10:08:986 >|226-File successfully transferred|

12:10:08:986 FTP Response: 226 1.114 seconds (measured here), 55.25 Kbytes per second
12:10:08:986 >|226 1.114 seconds (measured here), 55.25 Kbytes per second|

12:10:08:986 ! Next3PutAsync
12:10:08:986 ! HighLevelAsync 0
12:10:08:986 ! HighLevelAsync done
12:10:09:573 Renaming cumuluswebtags.phptmp to cumuluswebtags.php
12:10:09:573 ! HighLevelAsync 0
12:10:09:573 FTP Command: RNFR cumuluswebtags.phptmp
12:10:09:578 03FF0450 TriggerDataSent 1128
12:10:09:664 FTP Response: 350 RNFR accepted - file exists, ready for destination
12:10:09:664 >|350 RNFR accepted - file exists, ready for destination|

12:10:09:665 ! HighLevelAsync 0
12:10:09:665 FTP Command: RNTO cumuluswebtags.php
12:10:09:665 03FF0450 TriggerDataSent 1128
12:10:09:759 FTP Response: 250 File successfully renamed or moved
12:10:09:759 >|250 File successfully renamed or moved|

12:10:09:759 ! HighLevelAsync 0
12:10:09:759 ! HighLevelAsync done
12:10:10:573 FTP Command: TYPE A
12:10:10:573 03FF0450 TriggerDataSent 1128
12:10:10:673 FTP Response: 200 TYPE is now ASCII
12:10:10:673 >|200 TYPE is now ASCII|

12:10:11:573 Uploading C:\Cumulus\webfiles\informe.htmltmp to informe.htmltmp
12:10:11:573 ! HighLevelAsync 0
12:10:11:573 FTP Command: PORT 192,168,0,45,225,222
12:10:11:574 03FF0450 TriggerDataSent 1128
12:10:11:664 FTP Response: 200 PORT command successful
12:10:11:665 >|200 PORT command successful|

12:10:11:665 ! HighLevelAsync 0
12:10:11:665 FTP Command: STOR informe.htmltmp
12:10:11:665 03FF0450 TriggerDataSent 1128
12:10:11:848 ! Data Session requested
12:10:11:849 03FF0C10 Socket accepted 1180
12:10:11:849 03FF0C10 TCustomWSocket.Shutdown 1 1176
12:10:11:849 ! Data Session opened
12:10:11:849 FTP Response: 150 Connecting to port 57822
12:10:11:850 >|150 Connecting to port 57822|

12:10:11:850 03FF0C10 TriggerDataSent 1180
12:10:11:850 DataSocketPutDataSent 2438
12:10:11:850 03FF0C10 TriggerDataSent 1180
12:10:11:850 DataSocketPutDataSent 0
12:10:11:850 03FF0C10 TCustomWSocket.Shutdown 1 1180
12:10:11:985 ! Data Session closed
12:10:11:985 ! Next3PutAsync
12:10:11:985 03FF0C10 TCustomWSocket.Shutdown 1 1180
12:10:11:986 FTP Response: 226-File successfully transferred
12:10:11:986 >|226-File successfully transferred|

12:10:11:986 FTP Response: 226 0.123 seconds (measured here), 19.15 Kbytes per second
12:10:11:986 >|226 0.123 seconds (measured here), 19.15 Kbytes per second|

12:10:11:986 ! Next3PutAsync
12:10:11:986 ! HighLevelAsync 0
12:10:11:986 ! HighLevelAsync done
12:10:12:574 Renaming informe.htmltmp to informe.html
12:10:12:574 ! HighLevelAsync 0
12:10:12:574 FTP Command: RNFR informe.htmltmp
12:10:12:581 03FF0450 TriggerDataSent 1128
12:10:12:668 FTP Response: 350 RNFR accepted - file exists, ready for destination
12:10:12:668 >|350 RNFR accepted - file exists, ready for destination|

12:10:12:668 ! HighLevelAsync 0
12:10:12:668 FTP Command: RNTO informe.html
12:10:12:668 03FF0450 TriggerDataSent 1128
12:10:12:785 FTP Response: 250 File successfully renamed or moved
12:10:12:785 >|250 File successfully renamed or moved|

12:10:12:785 ! HighLevelAsync 0
12:10:12:785 ! HighLevelAsync done
12:10:13:574 Changing directory to public_html/cumulus
12:10:13:574 FTP Command: CWD public_html/cumulus
12:10:13:575 03FF0450 TriggerDataSent 1128
12:10:13:667 FTP Response: 250 OK. Current directory is /public_html/cumulus
12:10:13:667 >|250 OK. Current directory is /public_html/cumulus|

12:10:14:599 Aborting and Logging out (FTP.Quit)
12:10:14:599 FTP Command: QUIT
12:10:14:599 03FF0450 TriggerDataSent 1128
12:10:14:691 FTP Response: 221-Goodbye. You uploaded 64 and downloaded 0 kbytes.
12:10:14:691 >|221-Goodbye. You uploaded 64 and downloaded 0 kbytes.|

12:10:14:692 FTP Response: 221 Logout.
12:10:14:692 >|221 Logout.|

12:10:14:692 03FF0450 TCustomWSocket.Shutdown 1 1128
12:10:14:692 FTP Session Closed

Posted: **Tue 18 Dec 2012 12:54 pm**

You have public_html/cumulus as your ftp directory, so that's where the standard files go, and that is presumably the correct place for them. But for your extra files, as BCJKiwi said, you just have a file name, with no directory. So they get uploaded to the current directory when you log in, and that is presumably what your problem is, as they need to be in public_html/cumulus. For example: public_html/cumulus/informe.html

Posted: **Tue 18 Dec 2012 8:23 pm**

In my sites/options I have:-
hostname:- silveracorn.co.nz
Directory:- /public_html/weather
These two settings build the full path to the location of realtime.txt
i.e. silveracorn.co.nz/public_html/weather

In the Files screen I have:-
/public_html/weather/filename
This combines with the hostname above to provide the full path and filemane for the destination file.
i.e. silveracorn.co.nz/public_html/weather/filename

Note, I do not need www for my website but you may.
Also note you do not need http://

Hope this helps.

Cumulus Support

Files dont upload

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