Cumulus Support

Hello, I have my Cumulus weather website up and running but I can not get it to do a live update. In the internet settings/sites options/web settings box I have the following checked: auto update, use active FTP mode, delete before upload & enable realtime. When I click on web update it uploads the files but it does not update the webpage. The FTP keeps loading the updates outside of the root folder. You can see our site here: www.gennett.net/weather Any help would be greatly appreciated. Thank You, Becky

Consider unticking "active FTP." In your internet setup area, make sure you have your root directory identified in the "directory" field. On the second tab on the internet setup window, labeled "files," try as an experiment identifying your IndexT.htm file to upload, setting index.htm (or .html, whichever you're using) as a specific upload. This page should upload automatically, but see if anything different happens if you specifically call it out in the "files" tab. Also try unticking "delete before upload."

If it is of any help, I had similar problems with files going down black holes and outside the correct path, with 1 of my web hosts.
My site ftp is
ftp.knaven-weather.co.uk
and the whole website (and any other sites) have to go underthe htdocs directory
Thus under Internet settings
"Directory", I have to use
htdocs
and in Internet settings Files
I found that I had use the following example (for custom files) in

Local Files
C:\Cumulus net\recordT.html

Remote File name
htdocs/record.html

and enable "process" "Binary" and "ftp"

Other hosts do not need the htdocs/ remote file name

As goldrush says, this is almost certainly due to a problem with the folder you've specified not matching the required path to your page.

Steve