Cumulus Support

Hi Steve
cumulus froze at 11:15:05 pm on April 8
since it missed rollover time what do i need to do?
thanks Beau

You need to 'rewind' to that point or earlier and get it to download the data from the logger. The easiest way is to use the files from one of the Cumulus backups, but if you don't restart Cumulus very often you won't have a recent one. You'll need to edit the timestamp in today.ini and perhaps edit the April log to remove the latest entries back up to that point.

But if it 'froze' you wouldn't need to do anything, it would automatically start from where it left off when it 'froze'.

Steve, will i have to do any thing to my dayfile to get it up to date
Beau

If you 'rewind' it will do the rollover and create the entry in dayfile.txt.

hi Steve.
looks like it did ok just with a restart of cumulus
are there any test i can do to see what is locking it up it done it 2 times now ?
thanks Beau

The whole thing completely freezes up? You can't use the menus or close it? Is it doing a web update of any kind at the time - anything in the status bar at the bottom?

If you zip up the diags folder and attach it, I'll see if I can see anything.

Hi Steve,
here are the files i will keep a eye on it if it does again
Beau

On two occasions it has had problems reading the <#snowdepth> value from the diary file, followed by an ftp problem, and that's the end of the file so I assume it froze:

4/7/2012 01:00:01.105 : Error reading diary file: Invalid pointer operation
4/7/2012 01:00:32.570 : 1:00:32 AM FTP Error: FTP component not connected

4/8/2012 23:15:00.780 : Error reading diary file: Invalid pointer operation
4/8/2012 23:15:34.258 : FTP Error: 426 Timeout

Those problems shouldn't cause it to freeze, so I'm wondering if they are just symptoms of some problem on your PC at those times...

hi Steve,
it was ok today what was strange when it did the clock in cumulus wood stop
beau

Hi Steve,
can you check this file an see if it the same error
thanks Beau

Yes, the same:

5/2/2012 02:40:00.453 : Writing today.ini, LastUpdateTime = 5/2/2012 2:40:00 AM raindaystart = 9.13000011444092 rain counter = 9.13000011444092
5/2/2012 02:40:01.155 : Error reading diary file: Invalid pointer operation
5/2/2012 02:40:31.606 : 2:40:31 AM FTP Error: FTP component not connected

Hi Steve,
do you have any ideas how i can track down the problem?
Thanks Beau

I don't have any idea how you would find the cause of the problem; all I can suggest is that you avoid using the <#snowdepth> web tag, which might stop the problem occurring.