FTP 426, 500 and 503 errors.

[nking]

My old hosting service was taken over by 123-reg but after they moved me onto a "better server/service " last December I've been having a large number of FTP errors. I've had various replies mostly of the type to fob me off or to accuse me of violating their usage i.e. Please note that your issue is related to the fact that the use of web cam applications that maintain a constant FTP connection uploading an image at regular intervals is forbidden." I pointed out to them that I don't maintain a constant connection so after 3 months I've finally got a sensible reply:

Thank you for contacting 123-reg on the 1st March 2012.

Here is what our engineers have advised:

"The logs show the customer is disconnecting, but reconnecting almost immediately, depending on how their software works if one transfer takes slightly longer than expected they could be attempting to make too many simultaneous connections - especially if the webcam software is running too (this doesn't appear to be running at the moment).
The limit is 5 connections, but with a 10 minute timeout for connections not disconnected possibly and 2 pieces of software making connections every 5 minutes it would be entirely possible for this limit to be exceeded."

I have mentioned this in case it helps anyone else in the future. I have asked 123-reg how their new service differs from my old server as I had no problems then, I'll let you know what I find out....... it may take a few months though

[steve]

Neil, assuming you have realtime enabled in Cumulus, that maintains a constant connection. If you use the RTdisconnectcount setting in cumulus.ini, it periodically disconnects, but will reconnect on the next realtime upload.

[nking]

Neil, assuming you have realtime enabled in Cumulus, that maintains a constant connection. If you use the RTdisconnectcount setting in cumulus.ini, it periodically disconnects, but will reconnect on the next realtime upload.

Hi Steve,

Yes I do use realtime and did wonder if this might contribute to the problem (even though I didn't have any problems before the move!). I'm not familiar with the RTdisconnectcount setting, I must have missed this one. I will add this, is a count of 1 likely to cause any problems for Cumulus?

Many thanks

[steve]

I've suggested using a count of 1 in the past to people who wanted to make it connect/upload/disconnect for every realtime upload, and I don't remember anyone saying they had problems.

[nking]

I made the change to RTdisconnectcount=1 and restarted Cumulus but today I have already logged 426 and 500 errors. I have advised 123-reg but fear their response will again be "Sorry for any inconvenience" . It will probably end up with me either lumping it or going elsewhere. It's annoying when you're told "We’re upgrading your hosting – just sit back and enjoy" , since this upgrade Toolbox ftp won't work, YawCam FTP disconnects frequently (much more than it used to) and Cumulus logs frequent FTP errors.

[geoffp]

Hi Niel, I used to be with 123-Reg and in the end I had nothing but problems with them, my websites were off line more than they were on to me 123-Reg stinks that is why I moved to ukservers.net I get no problems with them at all, the support is excellent, they are based in Chard, Somerset. Jason from WeeleyWeather has also gone with them now, it costs me £20 a year, my wbsite and webcam is uploading 24/7 and I have never had problems

[6719jason]

Just like to echo what Geoff said

[nking]

Hi Niel, I used to be with 123-Reg and in the end I had nothing but problems with them, my websites were off line more than they were on to me 123-Reg stinks that is why I moved to ukservers.net I get no problems with them at all, the support is excellent, they are based in Chard, Somerset. Jason from WeeleyWeather has also gone with them now, it costs me £20 a year, my wbsite and webcam is uploading 24/7 and I have never had problems

Hi Geoff,

You have pre-empted my next question to the forum, UKServers sound just the ticket. I was originally with Supanames for 10 years before they were taken over by 123-reg and I must say it's been downhill since then. Dealing with them is like wading through treacle....

Many thanks for the suggestion

[geoffp]

When I had the odd problem when I started off with ukservers it was all sorted out in 5 minutes over the phone, with the support team you are on Christian name terms with them myself and I know Jason just can't fault them.

I am not tied up in anyway with ukservers so I am not getting a penny for pushing them, they are just a good company, I have all my domains registered with the registry side of the company "Virtual Names"

Take a lokk at both sides of the company