Cumulus Support

hi

tonight data transfer stop from my Fine Offset station.

so i closed the app apd reopend it. now the app hangs while showing the window "downloading data".

what i can do, to get this worked again?

i hav already restarted the computer

regards

Try restarting the base station (batteries and USB cable both out) if that does not cure it then zip up the Cumulus diags folder and post it.

hi

restarting did not solve the problem.
the display shows the correct data.

here are the diag files

Your station has stopped responding.

16.12.2011 20:42:40.339 : 20:42:40 EWUSB: Found Fine Offset station
16.12.2011 20:42:40.339 : Loading last N hour data from data logs: 16.12.2011 14:55:02
16.12.2011 20:42:40.917 : 20:42:40 EWUSB: Get history data
16.12.2011 20:42:41.558 : Request EW data block, addr = 000000

Someone else in another current thread has the same problem. If removing the batteries and unplugging the USB cable didn't get it going again, then I don't know what else to suggest.

If you have Easyweather installed, it might be interesting to see if that can talk to it.

hello

yesterday i had the same problem ...
this time i reseted the display and cumulus could get the data from it again.

can anybody suggest, why this error occours?
what can i do to prevent this?

I don't think anyone knows why it happens; if you look around the forum you will see lots of other users whose Fine Offset station lock up for no obvious reason (and some of them aren't using Cumulus, so it's not a Cumulus issue).

I've had the same a couple of times now.