Cumulus Support

I have been stuck with the window of downloading data now for hours and hours. This is the first time this has happened.
I shut down Cumulus and restarted. I even restarted my computer and nothing.

I have to do a control alt and delete to stop Cumulus because it freezes.
I even deleted Cumulus and restarted my computer to reinstall and find it still freezes with the downloading data please wait window.
Any suggestions why all of a sudden this would happen?

Your station is not returning the data that Cumulus expects; sometimes the station's memory gets corrupted - have you tried resetting it? If resetting it doesn't help, please zip up the diags folder and attach it.

I will try to figure that out on resetting. I have also asked the company for an exchange on the USB wire and inside console because I notice it is too loose, wondering if it is losing data from that too. I know it's not normal. But, as far as resetting for corruption, I will have to read to figure that out on the manual.
Just have a lot going on with surgeries here and it will have to wait a bit.

Thanks Steve!!

You are so a Genius Steve. I figured out how to reset the memory by clearing it and it worked!! You are so awesome. Thank you.

THANK YOU BOTH!! Just went through the same diag process and resetting the weather station did the job. Thanks again, sanday! (btw - donation made)