Cumulus Support

hi Steve,
I checked my weather pc i had this error
i started cumulus an it crashed
i rebooted pc an started cumulus an it work for 6 min then crashed again
it crashes every time it tries to ftp
after reinstall if i hit web update
i get FTP Error: FTP component not ready
any idea?
Problem signature:
Problem Event Name: APPCRASH
Application Name: cumulus.exe
Application Version: 1.9.2.1020
Application Timestamp: 4eb003fb
Fault Module Name: StackHash_e98d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00310072
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e98d
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 6eab
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

Sorry, I don't know. It looks like some sort of Windows problem; a 'normal' Cumulus crash would invoke the exception handler and you would get a bugreport.txt file. If it is a bug in Cumulus I'm afraid I have absolutely no idea how to diagnose it from that information.

Hi Steve
after reinstall if i hit web update
i get FTP Error: FTP component not ready
how can i debug this ?

Turn on ftp logging.

A thought occurred to me about that crash - are you creating a currentconditions.txt file, and had something strange happened to it, had it become very large, perhaps?

Hi Steve,
these are the two files I use
wood either file make a crash
an i ftp my day file using bat file
Beau

The only thing I can think of that might cause a problem would be if you were using something to automatically create a currentconditions.txt file, and somehow that file became very large. It's possible that might cause a crash when Cumulus tried to put the contents in the box on the main screen.