Cumulus Support

Hi,

Ever since i updated to cumulus 1.9.2 doesn't respond and i have to end process and start the application up again!

Any reason why?

I have upgraded not clean install, any idea why this is happening?

Cheers...

When does this happen? At start up? Every time? After it's been running for a while? Please zip up the diags folder and attach it.

Thanks Steve for replying,

After its been running a while, I am at work till 4:30pm and i will attach the diag later do i need to activate anything any debug or anything? or should it already be enabled?

Cheers Steve...

richard_newberry wrote:do i need to activate anything any debug or anything?

Just the diags files will do for now; I might need you to turn on the debug log afterwards.

Ok i will zip the diags folder and attach it later....

All i did was download 1.9.2 and upgrade... then i experienced this happening!!

Many thanks.

Steve,

Thanks for pointing out where the diags folder is for diagnostics purposes!! it appears the usb controller had problems writing to USB...

I have fixed the USB controller error...

I'll see if it happens again!

http://newberryhome.homeip.net

Kirby Muxloe Weather provided by Cumulus v1.9.2

Steve,

I need your help, the diag file is zipped for you.

Richard

Looks like USB issues to me, every time you launch Cumulus you are getting:

14/10/2011 17:29:38.979 : 17:29:38 EWUSB: Initialising EW USB
14/10/2011 17:29:38.979 : 17:29:38 EWUSB: Looking for station...
14/10/2011 17:29:38.979 : 17:29:38 EWUSB: Fine Offset station not found!

Windows says your station isn't connected:

14/10/2011 17:32:19.697 : 17:32:19 EWUSB: Initialising EW USB
14/10/2011 17:32:19.697 : 17:32:19 EWUSB: Looking for station...
14/10/2011 17:32:19.697 : 17:32:19 EWUSB: Fine Offset station not found!

You need to check that it's plugged in properly, or perhaps try another USB port and/or cable.