Cumulus Support

I get this when uploading:

Logging in to *****
Changing directory to weather
Uploading standard files
Sending html pages
Changing directory to images
Sending graph files
FTP Error: FTP component not connected
Aborting
Already disconnected!

Graph files is not updated.

Graphfiles has not been updated since 2.9.

Where to start?

The FTP progress window doesn't really help diagnose problems. You need to turn on ftp logging, and then look at the ftplog.txt file.

21:44:41:453 ! HighLevelAsync 0
21:44:41:453 ! HighLevelAsync done
21:44:42:390 Deleting temp.pngtmp
21:44:42:390 FTP Command: DELE temp.pngtmp
21:44:42:390 02EFA3B0 TriggerDataSent 996
21:44:42:421 FTP Response: 550 temp.pngtmp: No such file or directory
21:44:42:421 >|550 temp.pngtmp: No such file or directory|

21:44:43:390 Uploading C:\Cumulus\web\images\temp.png to temp.pngtmp
21:44:43:390 ! HighLevelAsync 0
21:44:43:390 FTP Command: PORT ***,***,10,100,7,95
21:44:43:390 02EFA3B0 TriggerDataSent 996
21:45:14:390 ! Aborting
21:45:14:390 FTP Session Closed
21:45:14:390 ! HighLevelAsync 0
21:45:14:390 ! Abort detected
21:45:14:390 ! HighLevelAsync done
21:45:14:390 02EFAAC0 TCustomWSocket.Shutdown 1 1096
21:45:14:390 Renaming temp.pngtmp to temp.png
21:45:14:390 ! HighLevelAsync 0
21:45:14:390 FTP Error: FTP component not connected
21:45:14:390 Aborting
21:45:14:390 ! Aborting

Up until this point everything seems ok.
I unchecked some boxes in WebSettings and now graphs is uploaded.
All boxes in Websettings where marked, do not think this is OK? Or?

It looks like you had an incompatible set of options, e.g. 'delete before upload' does not really make sense with 'rename'.

The uploads were timing out, no response from the server for 30 seconds.

Ok, so upload worked yesterday evening when I took web upload.
Not workin today, only graph uploaded is inside temerature, but only for a couple of updates, up until 10.00 today.
Now no graph at all uploads.
Indexpage uploads fine. Very strange.

Hi there,

This happened to me when I had run out of broadband data and they put me back on slow modem speed.
It just kept timing out.
I suggest resetting everything. Turn off PC and turn back on. Turn off router/modem. Unplug cables into router/modem etc and plug back. Turn back on.
I am presuming you have same hardware up there we have. If not then I am probably confusing you

Anyways reset everything and try again.
If no better ring your ISP for any issues.
Also email your server where weather data held and see if any issues.

Can you manually FTP to your server?
Thats all basic stuff but might help.

ISP restarted my internet, and I am now back up to speed.
So the problem was whith them.

Thanks for your help.

I have the same problem. See attached log file.

I have tried diferent combinations of options on the internet options config page. Am using Win 7 and cumulus version 1.9.1.

To get around the problem, I have turned off the include standard images check box on the files page and have used a third party FTP client with a scheduler to upload the images (this proves that there is nothing wrong on the ISP side?).

I am on satellite 1024 / 512 kbps plan and have checked that it has not been throttled back.

Any ideas?

Rob

You're getting timeouts (server not responding within 30 seconds). You could try active ftp mode instead of passive mode; other than that I don't know what to suggest, sorry.

Hi,
As you say it is getting through ok so configuration must be ok.
I would be inclined to email or phone your server and ask them why they are timing you out.
They would then 'normally' run some tests uploading and downloading through your ftp account to check and then hopefully get back to you.
Does not sound like anything to do with your PC or cumulus more like their end.
Cheers