Cumulus Support

Since installing build 955 I am getting this error message over and over again during an upload. If I close Cumulus and restart, everything returns to normal again. Sometimes Cumulus will run OK for hours and then, the error message will reappear.

Bob

What folder is Cumulus installed in?

Seems odd that it wants to create a file in the Windows system folder!!

Other things.....Are you accidentally running two copies of Cumulus? Do you have virus scanning software running that may be opening the file.

How are you starting Cumulus? It looks like you're using a shortcut that doesn't set the working directory correctly (i.e. one that you've created yourself, rather than the one that the Cumulus installer creates).

daj wrote:What folder is Cumulus installed in?

Seems odd that it wants to create a file in the Windows system folder!

Yes, I thought that was odd to. I have Cumulus running in E:\Cumulus

daj wrote:Other things.....Are you accidentally running two copies of Cumulus? Do you have virus scanning software running that may be opening the file!

Definitely not running 2 copies of Cumulus as I have the option selected to ensure this does not happen. Yes, there is virus software, but that has never caused a problem with previous versions.

Bob

steve wrote:How are you starting Cumulus? It looks like you're using a shortcut that doesn't set the working directory correctly (i.e. one that you've created yourself, rather than the one that the Cumulus installer creates).

I either start Cumulus from the desktop shortcut or as a scheduled task on Windows startup, as I have Windows restarting 3 times a day (to overcome an issue with losing my Internet connection if the computer runs for more than 12 hours). I guess then the shortcut may be an issue as it was not created by Cumulus. However, this was not an issue previously, only with build 955.

Bob

Right click on the shortcut and check Properties and the"Start In" folder is set to E:\Cumulus. Same with the properties in the Scheduled Tasks -- make sure Start In is set

I've added code to manually insert extra lines in the ftp log (now that I've found out how to do it), but it's clearly doing it unconditionally, when ftp logging is turned off. You would have hit the same problem if you had ever needed to turn on ftp logging; and it may cause other problems too.

I'll change it so it doesn't add the extra lines if logging is turned off.

daj wrote:Right click on the shortcut and check Properties and the"Start In" folder is set to E:\Cumulus. Same with the properties in the Scheduled Tasks -- make sure Start In is set

I've checked all that David and all seems in order.

Bob

steve wrote:I've added code to manually insert extra lines in the ftp log (now that I've found out how to do it), but it's clearly doing it unconditionally, when ftp logging is turned off. You would have hit the same problem if you had ever needed to turn on ftp logging; and it may cause other problems too.

I'll change it so it doesn't add the extra lines if logging is turned off.

Are you sure that is the issue here? It is strange that it doesn't always happen, and when it does, it occurs at the end of the download. When the error window is closed, the message on the status bar progresses from Uploading to Logging Off.

Bob

tjaliwalpa wrote:Are you sure that is the issue here?

Well, no, because for some reason the new exception handler that I'm trialling doesn't seem to have handled the exception, so I can't see the stack. But: the error message mentions being unable to access ftplog.txt, and it should be trying to create that in the Cumulus folder, so that points to the working directory not being set up; and the code I've added will definitely be trying to write to the ftplog.txt file even though ftp logging isn't turned on.

Haven't had any exception errors today, but can report that as Steve has said, the ftplog is written to regardless of whether or not ftp logging is selected in Cumulus or not.

Bob