Cumulus Support

Hi i can not seem to understand why on earth this keeps on happening to me Cumulus 1.89 kept giving me the s** because when i turned on cumulus it was stuck (all day ) on loading data and it never did so today i upgraded to cumulus 1.90 and still the same stupid problem it is stuck on loading data and then after a few hours windows says cumulus is not responding when i go to look at the Debug file if it helps it says
________________________________________________________________________________
Cumulus debug log
0000.000 : **** Logging Disabled
________________________________________________________________________________

so once again i really need some help here since my website has been down since 23:00 last night it just never loads
i also have included the bug report in a zip if that also in any way helps.

Pacificblue03.

Please zip up the diags folder and attach it. If you can find it, that is, as you've installed in Program Files, contrary to recommendations.

Steve please find attached Diags.zip with bugreport2 #2 file Cumulus started to downoal the whole month again but now is stuck at not responding and all of my charts on my site are EEEEWWWWY if you know what i mean > http://www.ballina-nsw-weather-from-sto ... trends.htm

Also my cumulus is installed in C:/Cumulus like the readme said.

Antonio.

pacificblue03 wrote:Also my cumulus is installed in C:/Cumulus like the readme said.

As of about 2pm your time today, it is, yes. But before that (in the first bugreport.txt file you uploaded), it was here:

00400000 cumulus.exe 1.9.0.958 C:\Program Files (x86)\Cumulus

You appear to have done a new installation into C:\Cumulus.

You have a problem with your regional settings:

10/2/2010 18:22:19.938 : Locale = 1033 ENU: United States (English (United States))
10/2/2010 18:22:19.983 : Short date format: 10/2/2010

As you're in Australia, I assume this is incorrect. Cumulus is getting confused because of the difference between the 2nd October and 10th February. Have you carried out the procedure in the "Important! ..." link above?

Steve i have done this 3 times but i shall do it a 4th and i will report back give me a tick..

Antonio.

Applied the new settings again and what do you know Cumulus >Downloading data< no movement at all it is stuck again and when i click on it it says not responding.

to be soo sure here are screens of the problem and the setting im using for my location

pacificblue03 wrote:to be soo sure here are screens of the problem and the setting im using for my location

I'm afraid that means nothing, that isn't how this bug works. This is what matters:

10/2/2010 18:22:19.938 : Locale = 1033 ENU: United States (English (United States))
10/2/2010 18:22:19.983 : Short date format: 10/2/2010

Windows is telling Cumulus that you have the US format selected.

Either:

1. You are not doing the work around procedure correctly.
or
2. You have found a different bug in Windows 7.

cumulus launched after i deleted my Data files i dunno why

But what happened to my charts????

When i put my data files back in it wont work (sigh)

pacificblue03 wrote:cumulus launched after i deleted my Data files i dunno why

I do, and I am a newbie to Cumulus.

Tech support in the commercial world starts with your credit card number.

Please be a nice Aussie, Steve works hard, with no renumeration, to ensure all Cumulus users enjoy his program. Take time to read through the support forums, the day you stop learning should be the day you die!!!