Cumulus Support

I can connect to my site using a standalone ftp client but Cumulus is failing to do updates. The log file is below any ideas please.

12:49:38:399 ! HighLevelAsync 0
12:49:38:405 TWSocket will connect to 69.90.161.230:21
12:49:38:538 01DCABB0 TriggerDataSent 1664
12:49:38:671 >|220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------|

12:49:38:671 >|220-You are user number 3 of 50 allowed.|

12:49:38:671 >|220-Local time is now 12:49. Server port: 21.|

12:49:38:671 >|220-This is a private system - No anonymous login|

12:49:38:671 >|220 You will be disconnected after 15 minutes of inactivity.|

12:49:38:671 ! HighLevelAsync 0
12:49:38:671 01DCABB0 TriggerDataSent 1664
12:49:38:803 >|331 User ycrwhci@quickcontactcentre.com OK. Password required|

12:49:38:803 ! HighLevelAsync 0
12:49:38:803 01DCABB0 TriggerDataSent 1664
12:49:38:984 >|230-User ycrwhci@quickcontactcentre.com has group access to: ycrwhci |

12:49:38:984 >|230 OK. Current restricted directory is /|

12:49:38:984 ! HighLevelAsync 0
12:49:38:984 ! HighLevelAsync done
12:49:38:984 01DCB2C0 TCustomWSocket.Shutdown 1 1904
12:49:38:988 01DCABB0 TriggerDataSent 1664
12:49:39:120 >|257 "/" is your current location|

12:49:39:987 ! HighLevelAsync 0
12:49:39:987 01DCABB0 TriggerDataSent 1664
12:49:40:121 >|200 PORT command successful|

12:49:40:121 ! HighLevelAsync 0
12:49:40:122 01DCABB0 TriggerDataSent 1664
12:49:54:987 ! Aborting
12:49:54:987 ! HighLevelAsync 0
12:49:54:987 ! Abort detected
12:49:54:987 ! HighLevelAsync done
12:49:54:987 01DCB2C0 TCustomWSocket.Shutdown 1 1932
12:49:54:999 ! HighLevelAsync 0
12:49:55:003 ! HighLevelAsync 0
12:49:55:007 ! HighLevelAsync 0
12:49:55:010 ! HighLevelAsync 0
12:49:55:014 ! HighLevelAsync 0
12:49:55:019 ! HighLevelAsync 0
12:49:55:040 ! HighLevelAsync 0
12:49:55:046 ! HighLevelAsync 0
12:49:55:052 ! HighLevelAsync 0
12:49:55:057 ! HighLevelAsync 0
12:49:55:063 ! HighLevelAsync 0
12:49:55:069 ! HighLevelAsync 0
12:49:55:074 ! HighLevelAsync 0
12:49:55:080 ! HighLevelAsync 0
12:49:55:086 ! HighLevelAsync 0
12:49:55:091 ! HighLevelAsync 0
12:49:55:097 ! HighLevelAsync 0
12:49:55:103 ! HighLevelAsync 0
12:49:55:109 ! HighLevelAsync 0
12:49:55:114 ! HighLevelAsync 0
12:49:55:121 ! HighLevelAsync 0
12:49:55:128 ! HighLevelAsync 0
12:49:55:135 ! HighLevelAsync 0
12:49:55:142 ! HighLevelAsync 0
12:49:55:150 ! HighLevelAsync 0
12:49:55:156 ! HighLevelAsync 0
12:49:55:162 ! HighLevelAsync 0
12:49:55:171 ! HighLevelAsync 0
12:49:55:179 ! HighLevelAsync 0
12:49:55:187 ! HighLevelAsync 0

Paultnl wrote:12:49:40:122 01DCABB0 TriggerDataSent 1664
12:49:54:987 ! Aborting

The upload is timing out - possibly a firewall problem. Have you tried Active FTP Mode?

It is in Active mode. It now looks like some updates get through and some don't. Any way of changing the timeout?

Not with the current version of Cumulus. But 15 seconds ought to be enough, there's something seriously wrong between your PC and the ftp server if not. Presumably your transfers with an ftp client don't take an excessive amount of time?

You've tried with both active mode and passive mode? Are you using a firewall and if so, have you configured it to allow Cumulus through?

It looks like it has settled down now. I will leave it alone for 24 hours then look at the log. Thanks for creating a great program, donation on the way.