Cumulus Support

pacificblue03 wrote:i was on livechat with my host and they said its got nothing do do with them..

It's a bit of strange reply when it's their server which is returning the error message.

Try turning off realtime ftp, then restarting Cumulus. Then turn on ftp logging, and then enable realtime updating again. Wait a few minutes, then upload the realtimeftplog.txt file.

steve wrote:

pacificblue03 wrote:i was on livechat with my host and they said its got nothing do do with them..

It's a bit of strange reply when it's their server which is returning the error message.

Try turning off realtime ftp, then restarting Cumulus. Then turn on ftp logging, and then enable realtime updating again. Wait a few minutes, then upload the realtimeftplog.txt file.

will do this now and report results

at first was working now its stuck again

http://www.ballina-nsw-weather-from-sto ... gauges.htm

last update time was 10ish mins ago..

And the realtimeftplog.txt file?

steve wrote:And the realtimeftplog.txt file?

yep reuploaded that

pacificblue03 wrote:yep reuploaded that

To where? I wanted it uploading here (attached to a reply) so I could look at it.

oops sorry. okay here it is

The ftp server (that's the machine at your web space provider) is still returning an error saying that it can't create the file:

09:22:51:345 >|553 Could not create file.|

There's no sign of it making the connection and working to begin with - did you do it in the order that I asked?

steve wrote:The ftp server (that's the machine at your web space provider) is still returning an error saying that it can't create the file:

09:22:51:345 >|553 Could not create file.|

There's no sign of it making the connection and working to begin with - did you do it in the order that I asked?

yes i did and it still dont work

i am on live chat now. what files does it need to create so i can tell the support person?

scratch that ^

they responded:
we cant help you with configuration settings... nice help support. now i am lost.

pacificblue03 wrote:yes i did and it still dont work

It was not intended that what I asked you to do would somehow get it working, it was so I could see the ftp log to see what happens at the point where it stops working. But the log does not show that, so it would appear that you did not do as I asked.

Try this:

1. In the internet settings, untick 'Enable Realtime'
2. Stop Cumulus
3. Delete realtimeftplog.txt from the Cumulus folder
4. Start Cumulus
5. Turn on ftp logging
6. In the internet settings, tick 'Enable Realtime'
7. Wait until the realtime.txt upload stops working
8. Post a reply here, attaching realtimeftplog.txt

pacificblue03 wrote:nice help support. now i am lost.

Ask them why their server is responding with "553 Could not create file" when you try to upload realtime.txt. They must have some logs, or they must be able to turn on logging on your account.

steve wrote:

pacificblue03 wrote:yes i did and it still dont work

It was not intended that what I asked you to do would somehow get it working, it was so I could see the ftp log to see what happens at the point where it stops working. But the log does not show that, so it would appear that you did not do as I asked.

Try this:

1. In the internet settings, untick 'Enable Realtime'
2. Stop Cumulus
3. Delete realtimeftplog.txt from the Cumulus folder
4. Start Cumulus
5. Turn on ftp logging
6. In the internet settings, tick 'Enable Realtime'
7. Wait until the realtime.txt upload stops working
8. Post a reply here, attaching realtimeftplog.txt

here is the ftplog.txt

i did what you said above.

steve wrote:

pacificblue03 wrote:nice help support. now i am lost.

Ask them why their server is responding with "553 Could not create file" when you try to upload realtime.txt. They must have some logs, or they must be able to turn on logging on your account.

support says:

Rajiv Paul: Antonio, there is a present issue going on in resolving Php files
Rajiv Paul: We are working to resolve the issues

currently they are looking at my site?

could the above results be the problem?

now a new error in ftplogfile as well as the 553 canot create file

>|550 RNFR command failed.|

some weird stuff here.