Cumulus Support

Good morning everybody

Two days now i am getting this error

FTP Connect Error, Error code = 530

I never had any problem and all the sudden cumulus stopped uploading data to my web page

ti says all the time connecting to web site but nothing happens,also i cannot manually do the web update,

any suggestion?

Cheers!

FTP error code 530 is 'user authentication failed', so the server is not letting you log in. It may be that Cumulus gets stuck after this error, or maybe the error keeps being returned. Have you tried turning on ftp logging and looking in the ftp log?

Error code 530 for FTP connections is a generic User Cannot Login error. It could be a number of issues....

Wrong user id
Wrong password
Account is locked
Home directory is not accessible

Check your userid/password to make sure it is correct. If that is correct, you might need to check with your provider.

Yes i turned it on,do you mean the debug form?
where i can find the ftp log?

pol wrote:Yes i turned it on,do you mean the debug form?

No, ftp logging, from the configuration menu.

where i can find the ftp log?

It creates a file called ftplog.txt in your Cumulus installation folder.

the FTP logging is checked but there is nowhere ftplog.txt in cumulus folder

pol wrote:the FTP logging is checked but there is nowhere ftplog.txt in cumulus folder

I would first suggest you 'Force' A web update, using the 'Web Update' Button in 'File' within Cumulus and then navigate to C:/programfiles/cumulus/ftplog.txt

Jason thanks for the suggestion but as i said in my first post "also i cannot manually do the web update"

Hi Pol,

So just to re-cap:

You have turned on FTP Logging
You have clicked File, Web Update
That gave an error message (in a small window)
You close down Cumulus
There is no ftplog.txt

pol wrote:Jason thanks for the suggestion but as i said in my first post "also i cannot manually do the web update"

Sorry Pol -- Teach me to read the question fully next time

I've been wondering about changing the installer so it doesn't offer a location under Program Files by default, then people using Vista/Windows 7 who don't read the readme (or choose to ignore the recommendation) won't keep causing unnecessary extra work for people trying to be helpful on the forum. I'm always a bit worried about changing things like that though, in case it screws things up for people upgrading. I think it's clever and works out where an existing installation is, so it should be OK, in theory.

I guess as take up of Windows 7 increases, this is only going to happen more often.

steve wrote:I've been wondering about changing the installer so it doesn't offer a location under Program Files by default, then people using Vista/Windows 7 who don't read the readme (or choose to ignore the recommendation) won't keep causing unnecessary extra work for people trying to be helpful on the forum. I'm always a bit worried about changing things like that though, in case it screws things up for people upgrading. I think it's clever and works out where an existing installation is, so it should be OK, in theory.

I guess as take up of Windows 7 increases, this is only going to happen more often.

Sounds like a good idea Steve. Would certainly mean less Q's on here regarding Installation.
Either that or offer two flavors of C1 - C1 for Windows XP and C1 for Vista/W7?

Easier to do 1 flavor, especially if theres the possibility it 'Knows' were to install the new files when 'Upgrading'.

Or further still, An option in the installer where, you HAVE to select your O/S I.E -- Windows XP or Windows Vista/7 -- The difference being that, either option will install the files into the 'Preferred' O/S format.

Full support here.

I agree -- I would solve several day one problems

(almost off topic Mr Steve, was tempted to split I can see a tenuous link)

Well David i did not know that i must close cumulus first
well i did and now i have a bug report,how you want me to proceed?

Excellent

Just reply and attach the file to your post