Cumulus Support

Did anyone get the email regarding the server migration?

It said "Your account will be offline for a few minutes"

Mine has been gone an hour, and I am now getting redirected to another address and none of my credentials work.

My site just stopped working at 5:30 this morning and I sent them a ticket at 7:15 still waiting for a reply.
No advance warning of potential problems. Seems like users/customers are just a nuisance.

They host my website. I’ve had no email and my site is running as normal.

I am getting the following error on MXDiags log

Inner Exception...
Exception Type: System.ObjectDisposedException
Message: Cannot access a disposed object.
Object name: 'MobileAuthenticatedStream'.

The site is just about creaking on but is very slow.

AndyKF650 wrote: ↑Wed 12 Jul 2023 6:34 am My site just stopped working at 5:30 this morning and I sent them a ticket at 7:15 still waiting for a reply.
No advance warning of potential problems. Seems like users/customers are just a nuisance.

From where I stand your site seems running normal.

Hi Hans

I think they have rebooted the site just before your message.

You are correct it does look OK now.

My site was down for 8 hours.
Ridiculous when they said it would be a few minutes.

Good to see they are on top of customer support, no information prior to any major changes, just pick up the fallout after the event

Here is the message I received from them probably identifying an issue


Hi Andrew,
Thank you for contacting support.
A recent cPanel software update caused some server processes to consume more server resources than normal. This was causing slower performance than usual. Our engineers have resolved this and everything should now be ok.
Our apologies for any inconvenience in the meanwhile.

All I can say is, thank goodness for historical catch-up on CMX. I actually closed CMX when my site went down, so that I could do the historical catch-up when it came back. I didn't expect it to be 8 hours though! Quite a marked difference from the "Few minutes" that was sent in the email last week.

I have noticed that my site is running faster, which is nice.

Only seems to have affected southerners. Time to move north!

RayProudfoot wrote: ↑Wed 12 Jul 2023 10:47 am Only seems to have affected southerners. Time to move north!

You're probably hosted on a lower tier.

This was for Giga hosting.

Mapantz wrote: ↑Wed 12 Jul 2023 10:50 am You're probably hosted on a lower tier.

This was for Giga hosting.

What’s Giga? Uploads every 5 seconds?

RayProudfoot wrote: ↑Wed 12 Jul 2023 11:21 am What’s Giga? Uploads every 5 seconds?

More RAM
2 x CPU
Unlimited disk space

Roger that Mapantz.

I've just copied this over from another thread:

Mapantz wrote: ↑Thu 15 Jun 2023 11:25 am

Code: Select all

2023-06-15 09:13:09.160 PHP[177]: Error uploading to realtime.txt - Exception Type: System.Net.Http.HttpRequestException
Message: An error occurred while sending the request.

Code: Select all

2023-06-15 12:09:21.858 PHP[100]: Error uploading to realtime.xml
2023-06-15 12:09:21.858 PHP[100]: Error uploading to realtime.xml - Exception Type: System.Threading.Tasks.TaskCanceledException
Message: A task was canceled.

Those errors in the diag files were never a problem, and they were to be expected when using the PHP upload process. I only got 2 or 3 of them per hour, which is perfectly normal, and caused no issues.

Since the server migration on my hosting, I haven't had a single error message since I restarted CMX at 8am.