PHP Could not create SSL/TLS secure channel. Errors

[M1DUL]

Hello all,

Since Mark made the upload.php file, and I changed my upload to use PHP settings, these errors sometimes appear in the MXdiags folder.

2023-03-15 16:16:18.359 Realtime[157]: Start cycle
2023-03-15 16:16:18.359 Realtime[157]: Creating realtime.txt
2023-03-15 16:16:18.362 Realtime[157]: Creating realtime file - realtimegauges.txt
2023-03-15 16:16:18.388 PHP[157]: Uploading realtime.txt
2023-03-15 16:16:18.401 PHP[157]: Uploading realtimegauges.txt
2023-03-15 16:16:18.437 PHP[157]: Error - An error occurred while sending the request.
2023-03-15 16:16:18.437 PHP[157]: Base exception - The request was aborted: Could not create SSL/TLS secure channel.
2023-03-15 16:16:18.443 PHP[157]: Error - An error occurred while sending the request.
2023-03-15 16:16:18.443 PHP[157]: Base exception - The request was aborted: Could not create SSL/TLS secure channel.
2023-03-15 16:16:18.443 Realtime[157]: End cycle

This shows what it should look like, when working correctly.

0223-03-15 16:16:33.363 Realtime[158]: Start cycle
2023-03-15 16:16:33.363 Realtime[158]: Creating realtime.txt
2023-03-15 16:16:33.365 Realtime[158]: Creating realtime file - realtimegauges.txt
2023-03-15 16:16:33.376 PHP[158]: Uploading realtime.txt
2023-03-15 16:16:33.386 PHP[158]: Uploading realtimegauges.txt
2023-03-15 16:16:33.453 PHP[158]: realtime.txt: Response code = 200: OK
2023-03-15 16:16:33.453 PHP[158]: realtime.txt: Response text follows:
Opening text file realtime.txt for replacement
Writing text file realtime.txt
Write complete

I hope you would have a suggestion, please, of how to cure this intermittent problem.

Kindest regards
Mike

[HansR]

I see the same errors in my logfile but the occurrences are rare (few times a day) and especially around 02h00 when my provider apparently is 'doing some things'. It can happen everywhere apparently when the server is a bit overloaded I guess. Although I would like see a bit more info on the 'base exception' until now I don't worry too much. Everything so far works fine despite errors like these.

[M1DUL]

Hello HansR, & All,
Thank you HansR, for your message.

Just an update to this problem, I get about 130 – 170 of these errors, every day. I am not sure if it is my Internet provider Virgin Media on 1 GB connection or if it is my website host server problem which is Host Presto,

Many thanks for any information about these errors, or what causes them? I have noticed that it does it anytime of day or night.

[water01]

It has to be your hosting service as I am a Virgin Media customer on a 1.3GB Volt Internet connection and I see no PHP SLS/TLS errors.

[M1DUL]

It has to be your hosting service as I am a Virgin Media customer on a 1.3GB Volt Internet connection and I see no PHP SLS/TLS errors.

Hello David,
Thank you for your reply to my message. I will get Intouch with my hosting provider, and see if they can help at all.

Many thanks once again.

[M1DUL]

Hi All,
I have sent a support message to Hostpresto and this is what they have said, see below.

Hi Mike,

Thank you for contacting support.

Could you please provide us with the exact steps to replicate the issue on our end so we can investigate this further for you.

Regards,
Rob

This is what I sent to them.

Dear HostPresto Customer Service,
Since I changed my upload to use PHP settings, in the Cumulus MX Weather software. These errors, shown below, appear in the Cumulus MX log folder.

14:22:25.675 PHP[69]: Uploading realtime.txt
2023-04-17 14:22:25.684 PHP[69]: Uploading realtimegauges.txt
2023-04-17 14:22:25.722 PHP[69]: Error - An error occurred while sending the request.
2023-04-17 14:22:25.722 PHP[69]: Base exception - The request was aborted: Could not create SSL/TLS secure channel.
2023-04-17 14:22:25.728 PHP[69]: Error - An error occurred while sending the request.
2023-04-17 14:22:25.728 PHP[69]: Base exception - The request was aborted: Could not create SSL/TLS secure channel.

I hope you can help me to sort out this problem, to prevent this from happening.

Kindest regards
Mike

Has anyone got any information that I can send to them to explain this problem?

Many Thanks.

[M1DUL]

Hello Mark & All,
I have updated to version Cumulus MX v.3.25.0 build 3241 this afternoon.

As you can see, I am still receiving these errors in the MXdiags folder.
I now receive as many as 400 each day!!

2023-04-24 18:02:45.275 PHP[222] Retrying upload to realtime.txt
2023-04-24 18:02:45.283 PHP[222]: Error uploading to realtimegauges.txt
2023-04-24 18:02:45.283 PHP[222]: Error uploading to realtimegauges.txt - Exception Type: System.Net.Http.HttpRequestException
Message: An error occurred while sending the request.
Inner Exception...
Exception Type: System.Net.WebException
Message: The request was aborted: Could not create SSL/TLS secure channel.

I am curious as to where this data is coming from. Any ideas would be gratefully received.

Kindest regards
Mike

[water01]

Is your Windows 10 up to date as this may be the problem https://trailheadtechnology.com/solving ... net-4-6-x/

[M1DUL]

Is your Windows 10 up to date as this may be the problem https://trailheadtechnology.com/solving ... net-4-6-x/

Hello David,
Thank you for replying to me.

My PC is fully up-to-date, I have just checked. I have Windows 11 Pro installed.

Kindest regards
Mike

[water01]

But may I ask did you check the installed version of .Net because that is what the article is indicating and you can only find that out by checking the installed programs. If you have and the correct version is installed then I apologise.

[HansR]

Is your Windows 10 up to date as this may be the problem https://trailheadtechnology.com/solving ... net-4-6-x/

Hello David,
Thank you for replying to me.

My PC is fully up-to-date, I have just checked. I have Windows 11 Pro installed.

If your Win 11 PC is fully up-to-date you will have .NET 6 and 7 installed (try dotnet --info on the command prompt). 4.8 Framework against which CMX is built should be default enabled. (Check the settings are according to this link, run control panel for this and just check the 'Turn Windows Features on or off'). It most likely is as below (it was on my machine) That may have an influence on compatibility but I am bot sure. I think @Mark needs a say on this.

Schermafbeelding 2023-04-25 050607.png

Now I don't run on Windows so I can't check this. If it is really in Windows, I would assume others with Win 11 would have the same problem.

Are you able to inspect your logfiles on the server on errors or are those hidden by your provider. I think that would be interesting to know against the error message and the exception/inner exception info. The request is aborted because it cannot create the secure channel so you need the server errorlog info to determine the cause.

If there is nothing to be found at the server, your machine needs to be inspected deeper which I am not sure we can assist from here. But let's take it one step at a time: what does the server log say and what is the status of .NET Framework 4.8.

[M1DUL]

Thank you, Hans & David,

You have suggested that I, (try dotnet --info on the command prompt) this command does not work on Windows 11.

I have attached MXdiags, Hostpresto Logs & also Windows features screen print for your information.

I would be very grateful for any of your expert advice.

Windows features.png

MXdiags.zip

Hostpresto Logs.zip

Many Thanks to you both

[M1DUL]

I have managed to get dotnet --info command prompt to work, this is what it shows.

dotnet --info command prompt.png

How do I check on hostpresto server to see what the status of .NET Framework 4.8. Is?

I would be very grateful for any of your expert advice.

Many Thanks to you both

[HansR]

@M1DUL: OK, I think it is not your machine.

I understood the error(s) are not continuous so it really is interesting what the other side - server - is doing. Were you able to find a server log to see what it says? We are not yet at the point of reproducing, it is just trying to see what the server is doing at the time you see the error, what is its response.

I think it would be good if @mcrossley has a suggestion on this.

[freddie]

You don't need to check for .NET on hostpresto - it is only used on the computer on which MX is running.

Looking at your website it appears all up-to-date. Do you still have a problem? If so, what is the problem other than the occasional failure to create an SSL connection to the server (which MX appears to be coping with just fine)?