Cumulus Support

Hi My website provider has just changed their provider and I now have to alter Cumulus upload data to their requirements. I have done this but now Cumulus comes up with an error when it tries to upload to the website. The error appears in a box entitled "FTP Error: FTP component already connected Aborting" I don't know what this means or how to even begin to fix it. Any help would be sincerely appreciated.

Can you post your MXdiags file please.

Does your website hoster allow multiple FTP sessions? It could be they only allow one concurrent connection - CMX requires two.

I'm using Cumulus 1 not MX

Ah OK, Cumulus 1 also requires two connections I believe. I'd turn on FTP logging and see if that gives you a clue.

Thanks Mark. What is "error code 530"?

Hi Mark Copy of ftplog.txt file attached. I still can't make any sense of it.

You are getting an authentication error on the login. Since you are using Cumulus 1 is only supports native non-secure FTP and my guess would be your hosting service requires a secure login using FTPS or SFTP.

I would contact your hosting service and check which one they require. Then as a user of Cumulus 1 as I recall you will have to call an external program to use the correct protocol to connect to their FTP server. Alternatively, you could migrate to CumulusMX which supports both FTPS and SFTP as part of the standard program.

Hi My hosting service has replied and confirms it supports both FTP and FTPS. What I can't understand is the error message that Cumulus displays that states: "FTP Error: FTP component already connected Aborting" Can anyone make sense of this?

That is a spurious message. The real problem is "Login authentication failed".
Your username/password is not being accepted.