Error Reporting
Posted: Sat 04 Jun 2022 11:30 pm
Over the last few months there has been an increasing trend when reporting errors of people just cutting and pasting just what they think is the important part of the MXdiags .txt log file into their request for help. It can also make the Topic extremely long and difficult to read.
Please DO NOT do this as the error has usually happened way before that and the only to get help people to help is to post the ENTIRE relevant MXDiags .txt log file.
I realise that some people may not know how to do this, but it is very simple. Firstly zip the file using your favourite compression tool as this allows even the biggest 20MB log file to get around the file upload size restriction on this forum and allows speedier downloads for the investigators.
Once you have zipped the file look at the tabs underneath the posting area and you will see a TAB called Attachments. Click on that, and then click on add files. This should take you to a dialogue where you can select the compressed file and add it to the post. Then Submit your post as normal.
This will help our willing "support staff" diagnose your error and help you to solve it.
Please DO NOT do this as the error has usually happened way before that and the only to get help people to help is to post the ENTIRE relevant MXDiags .txt log file.
I realise that some people may not know how to do this, but it is very simple. Firstly zip the file using your favourite compression tool as this allows even the biggest 20MB log file to get around the file upload size restriction on this forum and allows speedier downloads for the investigators.
Once you have zipped the file look at the tabs underneath the posting area and you will see a TAB called Attachments. Click on that, and then click on add files. This should take you to a dialogue where you can select the compressed file and add it to the post. Then Submit your post as normal.
This will help our willing "support staff" diagnose your error and help you to solve it.