Cumulus Support

I am using Cumulus MX v.3.2.6 build 3062
Machine is a low powered laptop

I use the Extra web files to upload 3x jpgs that are a still shot from a webcam at the realtime interval

It has been having a problem where the ftp of these files has been halting. Very sporadic but happens maybe once or twice a week.
I noticed the upload had stopped again today but the time there were errors displayed in the cumulus command console - please see below

Any ideas please?

Thanks
Roopz


(Replace * with any IP address on this machine, or localhost)
27/02/2020 08:18:59
Type Ctrl-C to terminate
Downloading Archive Data
Normal running
System.IO.IOException: Unable to write data to the transport connection: An established connection was aborted by the software in your host machine. ---> System.Net.Sockets.SocketException: An established connection was aborted by the software in your host machine
at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.IO.BufferedStream.FlushWrite()
at System.IO.BufferedStream.Flush()
at FluentFTP.FtpSocketStream.Dispose(Boolean disposing)
at System.IO.Stream.Close()
at FluentFTP.FtpSocketStream.get_IsConnected()
at FluentFTP.FtpClient.Disconnect()
at CumulusMX.Cumulus.DoFTPLogin()
at CumulusMX.Cumulus.DoHTMLFiles()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
**** An error has occurred - please zip up the MXdiags folder and post it in the forum ****
Press Enter to terminate

An established connection was aborted by the software in your host machine.

This seems to point to a problem with your hosting company.

They haven't by any chance changed their FTP connections to secure connections as many ISP have and forgotten to tell you?

If they have you will have to use the FTPS or SFTP settings in Internet Settings.

Thanks for the reply.

Yes they do use a secure connection. This is actually why I am using Cumulus to upload the photos, as it supports it - so the secure connection checkbox is ticked.

It has stopped again overnight.

In the FTP log the realtime upload just stops and you get this 4 times:

# GetWorkingDirectory()
Status: Disposing FtpSocketStream...
Status: Disposing FtpSocketStream...
Status: Disposing FtpSocketStream...
Status: Disposing FtpSocketStream...

The normal web files carry on as normal.

OK, if you have checkbox it means you are not running the latest version of Cumulus - b3062 I see, so first thing is to update to the latest version.

The upload protocol selection is now a drop-down box.

If you are using FTPS (not SFTP), and are still having issues after the Cumulus update, then turn on FTP logging - there is something wrong if that is all your previous log contained, if logging was on then all the standard uploads would be recorded in there too.

Thanks.

I will try the latest version.

Logging was on and the I have a big logfile - I just posted the errors.

Cheers Roopz