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Problem uploading to WU

Posted: Thu 20 Oct 2016 5:22 am
by Will-NZ
I have recently installed a WS3083 station to replace my aged WM-918 running FreeWX which is falling apart. I am still running the WM-918 and uploading data to WU. I have registered a new PWS with WU to upload the data from the WS3083.

I have installed Cumulus MX onto my computer which is running Windows 10 and Norton Security for virus protection. I have been trying for a couple of days now to get Cumulus to upload to WU without success.

Things I have tried.. (after doing searches on this forum and others for problems/solutions).
I have ensured the PWS clock matches the computer clock.
I did a search on the forum and tried switching off rapid fire in both WU and Cumulus as this seemed to solve someone else's issue with a Davis station. Has not helped here.
I have turned on debug and data logging, but notice they both switch off if I reboot Cumulus, so have just saved and left cumulus running without a reboot... is this an issue?
Viewing the data log in MXDiags after my latest reboot of Cumulus still shows that it is failing to do the upload: 2016-10-20 17:53:03.254 WU update: An error occurred while sending the request.
I have attached the latest log file from MXDiags.
20161020-175301.txt
I have now run out of skill... :?

Re: Problem uploading to WU

Posted: Thu 20 Oct 2016 7:21 pm
by steve
The message quoted is all that is available to MX. But I suspect that the problem is that MX is being prevented from uploading by a firewall/anti-virus etc (e.g. the Norton that you mention).

Re: Problem uploading to WU

Posted: Thu 20 Oct 2016 9:09 pm
by Will-NZ
Thanks Steve
My old WM-918 has never had a problem uploading to WU (still is uploading) so did not think there would be a problem there as I assume the upload link would be the same?
I will disable all Norton/Windows firewalls and give it a try.

Re: Problem uploading to WU

Posted: Fri 21 Oct 2016 11:17 am
by steve
But that was with other software which may not be being blocked.

Re: Problem uploading to WU

Posted: Fri 21 Oct 2016 11:43 pm
by Will-NZ
Ok, after some hair-pulling and lots more searching, I did a Norton firewall reset on advice from Norton and this sorted the issue. Have no idea why Norton would have decided to block the upload as I am sure there are hundreds out there using Norton and uploading to WU... go figure!

Anyway, thanks Steve for the advice. :clap: