Cumulus Support

Hi all,
During the overnight my station stopped sending data to all the connected Internet sources (APRS/CWOP, Weather Underground, etc). The computer is connected to the Internet, I can remote into it, ping everything from it and view websites, etc, so it's not a matter of a downed Internet connection. Something within Cumulus just stopped working.

My station is a Vantage 2 Pro (hardwired), and it's communicating just fine with the software. What shows up on the Cumulus display matches the Vantage console. I'm at a complete loss as to what I should be doing next, or why it pooched in the first place. I'm running the system on a Windows 10 box with 4 GB of RAM, and other than a keepalive utility to prevent the machine from going into standby, Cumulus is the only software running on the system.

You've presumably tried restarting Cumulus, but that didn't help? If you turn on debug logging, the debug.log file will show attempted updates to WU and any response (delete any existing debug.log file before you turn it on). If it's not obvious to you what the problem is from looking at that, attach it to a reply here, and also zip up the diags folder and attach that too.

steve wrote:You've presumably tried restarting Cumulus, but that didn't help? If you turn on debug logging, the debug.log file will show attempted updates to WU and any response (delete any existing debug.log file before you turn it on). If it's not obvious to you what the problem is from looking at that, attach it to a reply here, and also zip up the diags folder and attach that too.

Re-starting didn't work but re-installing did. I'm an amateur radio operator and something must have gotten corrupted when I was sending at high power last night.

As a matter of interest, my uploads to the webpage occassionally stop...maybe once or twice a week.
I found that the realtime.txt creates a tmp file and sometimes the temp file does not get deleted and it then blocks any more realtime uploads from happening.
I've played around with the upload parameters but haven't found a cause yet as it is intermittent.
To fix, I delete the realtime.txt.tmp from the website and all is well until the next time.
This problem started about 3 months ago and I suspect a change on my Host.

The tmp files on the website are created when you have the rename option selected (which is a good thing to have selected if the ftp server supports it). The tmp file gets renamed to the actual name after upload. If the server fails to do the rename for whatever reason, the tmp file will remain. This shouldn't matter as the server should just overwrite it on the next upload - yours apparently is not doing that.

But this is not related to the problem in this thread as uploads to WU etc do not use ftp.

Hi Steve
Yes....all was working well and is at present OK but intermittently the tmp stays there and doesn't get overwritten. I've tried different settings and the pic shows what I have always used. Something to do with the server but hard to pin down. I'd rather it happen more often to make it easier to find

At the risk of side tracking this thread, I have seen that behaviour too Terry, only once so far. But a delete of the tmp file get the transfers working again.

That was on your web host Steve, I did not investigate why it blocked the FTP as I didn't know that was the problem until it was resolved.