Page 1 of 1
Select-A-Graph problem after update from 1089 to 1099
Posted: Fri 27 Mar 2015 7:58 am
by seggins
Since I updated from 1.9.4. (1089) to (1099), the Select-A-Graph function has stopped working. The ordinary graph function works fine. There are no error messages and all the logs (as far as I can see!) are OK.
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Fri 27 Mar 2015 8:02 am
by steve
The usual reason for that would be a problem with a log file, but in that case an error message would normally appear in the diags log (as well as flashing the error light). Does it not work even using the default dates - the last 24 hours? If not, that would indicate a problem with the March log file.
If you zip up the diags folder and your March log file and attach the zip file, I'll take a look.
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Fri 27 Mar 2015 9:32 am
by seggins
File uploaded
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Fri 27 Mar 2015 9:37 am
by steve
Sorry, can't see it.
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Fri 27 Mar 2015 11:38 am
by seggins
Sorry.
It was a self extracting one and I see they are not allowed.
Am redoing it.
regards
John
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Fri 27 Mar 2015 8:03 pm
by steve
I can't see a problem with the file, and when I use that in Cumulus, Select-A-Graph works fine, for the whole of March:
2015-03-27 19_59_49-Select-A-Graph.png
I'm baffled as to why it won't work for you. Can you show me a screen shot of the Select-A-Graph screen as it appears for you, using dates in March as I've done - maybe that will give me a clue?
You didn't answer my question - Does it not work even using the default dates - the last 24 hours?
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Fri 27 Mar 2015 11:05 pm
by seggins
The default settings don't display either.
I have just noticed the year 1899 on the x axis.
Regards
John
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Sat 28 Mar 2015 9:18 am
by steve
seggins wrote:I have just noticed the year 1899 on the x axis.
That's definitely significant. The only way I can see that happening is if the Select-A-Graph code can't find the required log file. But that's odd because the rest of the code can find it OK. How are you starting Cumulus - just by double-clicking on the shortcut that the installer creates?
It looks like you were actually using build 1098 previously (as far back as mid January, at least), rather than 1089. Or did Select-A-Graph stop working before then? I didn't do any changes to Select-A-Graph between 1098 and 1099 - it looks like build 1069 is the last time it changed.
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Sat 28 Mar 2015 10:19 am
by seggins
Yes. Starting it using the shortcut.
There was no problem with 1089. The issue started immediately after the upgrade to 1099.
I'll try a reinstall of 1099.
Regards
John
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Sat 28 Mar 2015 10:25 am
by seggins
Reinstalling made no difference.
Regards
John
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Sat 28 Mar 2015 10:34 am
by steve
When you upgraded, how did you do it - did you just run the installer and install over the existing installation?
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Sat 28 Mar 2015 10:57 am
by seggins
Found the problem. I made an error saving Feb15log.txt and it was in space separated variable format. Removing the file has solved the problem!
Many thanks for all your time and help.
Now to get it back in csv....
Regards and thanks again.
John
Re: Select-A-Graph problem after update from 1089 to 1099
Posted: Sat 28 Mar 2015 11:06 am
by steve
I was about to ask you for the February file; it starts looking for the log files for the month before the 'from' date to be sure to catch 'edge' cases if 0900 rollover is in use. I don't really understand why it didn't log an error message, though.