Cumulus Support

Hi.
I have done some investigation on this forum and I have a common problem but can't find the solution.

My realtime.txt is not being uploaded to my server. Cumulus can't fine the file, see log

21:10:37:955 ========= Start of realtime FTP ==========
21:10:37:955 ===Start of realtime.txt upload
21:10:37:956 04AC14C0 TriggerDataSent 824
21:10:37:994 >|200 TYPE is now ASCII|

21:10:38:956 Putting file
21:10:38:957 ! HighLevelAsync 0
21:10:38:963 04AC14C0 TriggerDataSent 824
21:10:39:002 >|200 PORT command successful|

21:10:39:002 ! HighLevelAsync 0
21:10:39:004 04AC14C0 TriggerDataSent 824
21:10:39:047 >|553 Can't open that file: No such file or directory|

21:10:39:048 04AC1C80 TCustomWSocket.Shutdown 1 584
21:10:39:963 Putting done
21:10:39:963 Renaming file
21:10:39:963 ! HighLevelAsync 0
21:10:39:964 04AC14C0 TriggerDataSent 824
21:10:40:003 >|550 Sorry, but that file doesn't exist|

My question is, how do I point it to the correct directory?


Thanks for your help.

That's the server saying it can't find the file or directory, not Cumulus. You probably have the wrong directory configured. It's very difficult to tell you what you need to put without knowing how your ftp server is set up, but if your web pages are being uploaded to the correct place, it's a reasonable bet that you just need to leave it empty.

Thanks for the help Steve

The problem appears to be that realtime.txt is nowhere on the server.

I have attached the realtime ftplog, I believe that the realtime.txt file is not being found to upload to the server.

I hope that you can help.

Incidentally, if I manually copy the file to the serve, it works fine.

Thanks

Steve

stevei wrote:I believe that the realtime.txt file is not being found to upload to the server.

No, the problem is that the server can't create the file. What have you got in the 'Directory' box in the internet settings in Cumulus? It is probably incorrect, hence the error message from the server. If it's not empty, have you tried leaving it empty as I suggested above?

Edit: towards the end of the ftp log, it appears to start working. Could you give a link to your web site, please?

Thanks again for your help.

The site is steveianson.16mb.com

I have also attached a screen shot re. your last question.

The 'directory' box is on the sites/options tab. But it was apparently working at about 12:55 anyway, according to the ftp log. If your Cutags.php file is being uploaded to the correct place, then it follows that you need to leave the 'directory' box empty.

Is that free hosting? They often don't support .txt files.

Thanks again

When you pointed out where the directory information was, it gave me a clue and I added a / to the public_html and it started working.

Many thaks again.

Steve

I am not sure if this a Cumulus problem but now, on the main page, all the temps. are deg F (originally Dec C)

Steve
steveianson.16mb.com

Cumulus uses the units on the station settings screen for everything. If you have deg C configured in Cumulus, then the conversion to deg F must be happening elsewhere.