Cumulus Support

Hi, I am having problems uploading my files I keep getting the error 10060 I have had this since 23-10-14. When I try a manual upload the ftp box shows nothing at all..

It stills update my twiiter account

Error 10060 means that Cumulus isn't getting a response from the ftp server (it's a connection timeout). There can be any number of reasons for this, often associated with blocking by firewalls or anti-virus software.

Assuming it was actually working before (i.e. you have entered the required information about the ftp server correctly), then something has changed somewhere to cause it to stop working. You could try setting active ftp mode (or unsetting it if you already have it set). If that doesn't help you will need to find out what it is that is stopping the connection to the server being established.

Hi Steve thanks for reply. I have tried my firewall and reset my ftp password, checked all details but still no joy.. Just don't understand why the ftp progress box is empty?

The box is empty because no transfers have taken place. The box is just supposed to give you an indication of what is going on after the ftp connection has been established; it is not suitable for diagnosing problems. For that, you need to turn on ftp logging and look at the ftplog.txt file. It may give more information, but it may just show that no response is being received.

Okay thanks.. Just cant understand why it wont connect.. I have connected to my site using a Ftp program on the same pc and had no problems so not sure why I cant connect using Cumulus. Any idea's??

The usual reason under such circumstances (assuming you have configured Cumulus correctly) is that anti-virus or firewall software is blocking the connection. What does the ftp log show?

16:30:04:474 ! HighLevelAsync 0
16:30:04:479 050BFD80 Socket handle created 656
16:30:04:479 TWSocket will connect to 173.245.104.33:21
16:30:25:482 050BFD80 TCustomWSocket.Shutdown 1 656
16:30:25:482 FTPRequestDone ftpConnectAsync Errcode = 10060
16:30:25:483 FTP Connect Error, Error code = 10060
16:30:25:483 ! HighLevelAsync 0
16:30:25:484 050BFD80 Socket handle created 656
16:30:25:484 TWSocket will connect to 173.245.104.33:21
16:30:46:485 050BFD80 TCustomWSocket.Shutdown 1 656
16:30:46:485 FTPRequestDone ftpConnectAsync Errcode = 10060
16:30:46:486 FTP Connect Error, Error code = 10060
16:30:46:486 ! HighLevelAsync 0
16:30:46:487 050BFD80 Socket handle created 656
16:30:46:487 TWSocket will connect to 173.245.104.33:21
16:31:07:487 050BFD80 TCustomWSocket.Shutdown 1 656
16:31:07:487 FTPRequestDone ftpConnectAsync Errcode = 10060
16:31:07:488 FTP Connect Error, Error code = 10060
16:31:07:488 ! HighLevelAsync 0
16:31:07:489 050BFD80 Socket handle created 656
16:31:07:489 TWSocket will connect to 173.245.104.33:21
16:31:28:489 050BFD80 TCustomWSocket.Shutdown 1 656
16:31:28:489 FTPRequestDone ftpConnectAsync Errcode = 10060
16:31:28:490 FTP Connect Timeout
16:31:50:708 ! HighLevelAsync 0
16:31:50:709 050BFD80 Socket handle created 1040
16:31:50:709 TWSocket will connect to 173.245.104.33:21
16:32:11:704 050BFD80 TCustomWSocket.Shutdown 1 1040
16:32:11:704 FTPRequestDone ftpConnectAsync Errcode = 10060
16:32:11:705 FTP Connect Error, Error code = 10060
16:32:11:705 ! HighLevelAsync 0
16:32:11:706 050BFD80 Socket handle created 1040
16:32:11:706 TWSocket will connect to 173.245.104.33:21
16:32:32:706 050BFD80 TCustomWSocket.Shutdown 1 1040
16:32:32:706 FTPRequestDone ftpConnectAsync Errcode = 10060
16:32:32:707 FTP Connect Error, Error code = 10060
16:32:32:707 ! HighLevelAsync 0
16:32:32:708 050BFD80 Socket handle created 1040
16:32:32:708 TWSocket will connect to 173.245.104.33:21
16:32:53:709 050BFD80 TCustomWSocket.Shutdown 1 1040
16:32:53:709 FTPRequestDone ftpConnectAsync Errcode = 10060
16:32:53:710 FTP Connect Error, Error code = 10060
16:32:53:710 ! HighLevelAsync 0
16:32:53:711 050BFD80 Socket handle created 1040
16:32:53:711 TWSocket will connect to 173.245.104.33:21
16:33:14:701 050BFD80 TCustomWSocket.Shutdown 1 1040
16:33:14:701 FTPRequestDone ftpConnectAsync Errcode = 10060
16:33:14:703 FTP Connect Timeout

It's timing out the connection attempt after 20 seconds because there is no response from the ftp server.

I've just tried initiating a command line ftp connection to 173.245.104.33, and it times out for me too. What name have you put for the server in Cumulus?

i have always used: www.elmsteadweather.co.uk with no problems, but i have also have tried elmsteadweather.co.uk today

Looks like a problem with the ftp server:

C:\Users\steve>ftp www.elmsteadweather.co.uk
> ftp: connect :Connection timed out
ftp> quit

C:\Users\steve>ftp elmsteadweather.co.uk
> ftp: connect :Connection timed out
ftp> quit

C:\Users\steve>nslookup elmsteadweather.co.uk
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: elmsteadweather.co.uk
Address: 173.245.104.33


C:\Users\steve>ftp 173.245.104.33
> ftp: connect :Connection timed out
ftp>

Okay, talking to my provider now. Will get back when I get a reply. Thanks again Steve

Hi Steve, just to let you know that some how my IP addresses had been changed. Got it all sorted now so thank for all your help and sorry for any inconvenience that I have coursed.

Regard

Marc