Cumulus Support

I've used Cumulus with my Ambient Weather WS-1090 now for a few years. About two months ago I upgraded my computer from Windows 7 to Windows 8.1. For the first month, everything continued to work properly as before. Within the last month I've been getting a "Fine Offset station not responding. You may need to reset it (remove batteries and USB cable)" error. I first tried doing with the error suggested but that didn't fix it. I have subsequently discovered that the only to get it working again is to restart the computer. The problem is that works for a somewhat random period of time. It sometimes will fix it for a couple of days, but other times (like today) it only fixes it for a couple of hours. I had been running version 1.9.3 when it stopped working so upgraded to 1.9.4 (build 1098) but that didn't change anything. I'm open to trying other ideas.

-Chris <><

Have you turned off all of the USB power saving settings in the Windows device manager and the power options?

The only thing similar I find is "USB Selective suspend setting" which was enabled. I've disabled that it and will see how that works. Thanks!

-Chris <><

You will probably need to turn off the power saving settings for the hubs in device manager also. Right-click on each hub and select properties. Under power management untick "Allow the computer to turn off this device to save power".

The hubs were all already set correctly. I did find some USB Input Devices and one HID-Compliant vendor-defined device all set to turn off to save energy. I unticked those and restarted. We'll see tomorrow if it works. Thanks!

-Chris <><

I finally also turned off the provision for the network adapter to power off to save energy. Finally with all those off it has now stayed operational for a week. Thanks again for your help!

-Chris <><

That's a bit odd, the network adapter shouldn't affect the connection to the the console. But if you're not getting the problem now, that's the important thing.