Cumulus Support

I have recently created a web site to upload cumulus data. The connection is made etc but the files didn't appear do I manually uploaded the files but they do not get updated. I read the FAQ etc but no joy there. I am unsure why the files are not getting updated and would appreciate any help please. The FTPLog is lengthy so here is a part FTP log extract for one attempt.
I will appreciated any help please. Thanks in advance

John Dolby

10:47:00:782 ! HighLevelAsync 0
10:47:00:782 05B67750 Socket handle created 1376
10:47:00:782 TWSocket will connect to 202.59.111.232:21
10:47:00:798 05B67750 TriggerDataSent 1376
10:47:00:813 FTP Response: 220 Microsoft FTP Service
10:47:00:813 >|220 Microsoft FTP Service|

10:47:00:813 FTP Session Connected, code = 0
10:47:00:813 ! HighLevelAsync 0
10:47:00:814 FTP Command: USER w00126396
10:47:00:814 05B67750 TriggerDataSent 1376
10:47:00:829 FTP Response: 331 Password required for w00126396.
10:47:00:829 >|331 Password required for w00126396.|

10:47:00:829 ! HighLevelAsync 0
10:47:00:829 FTP Command: PASS
10:47:00:829 05B67750 TriggerDataSent 1376
10:47:01:833 FTP Response: 230 User logged in.
10:47:01:833 >|230 User logged in.|

10:47:01:833 ! HighLevelAsync 0
10:47:01:833 ! HighLevelAsync done
10:47:01:835 Getting directory listing
10:47:01:835 FTP Command: PWD
10:47:01:835 05B67750 TriggerDataSent 1376
10:47:01:850 FTP Response: 257 "/" is current directory.
10:47:01:850 >|257 "/" is current directory.|

10:47:02:835 ! HighLevelAsync 0
10:47:02:835 FTP Command: PORT 10,1,1,3,219,159
10:47:02:835 05B67750 TriggerDataSent 1376
10:47:02:851 FTP Response: 200 PORT command successful.
10:47:02:851 >|200 PORT command successful.|

10:47:02:851 ! HighLevelAsync 0
10:47:02:856 FTP Command: NLST
10:47:02:856 05B67750 TriggerDataSent 1376
10:47:02:871 FTP Response: 150 Opening ASCII mode data connection.
10:47:02:871 >|150 Opening ASCII mode data connection.|

10:47:23:880 FTP Response: 550
10:47:23:880 >|550 |

10:47:23:880 05B67F10 TCustomWSocket.Shutdown 1 892
10:47:23:880 FTPRequestDone ftpLsAsync Errcode = 550
10:47:24:836 Uploading standard files
10:47:24:837 FTP Command: TYPE A
10:47:24:837 05B67750 TriggerDataSent 1376
10:47:24:853 FTP Response: 200 Type set to A.
10:47:24:853 >|200 Type set to A.|
10:47:25:837 Uploading D:\Cumulus\web\index.htm to index.htm
10:47:25:837 ! HighLevelAsync 0
10:47:25:838 FTP Command: PORT 10,1,1,3,219,160
10:47:25:838 05B67750 TriggerDataSent 1376
10:47:25:854 FTP Response: 200 PORT command successful.
10:47:25:854 >|200 PORT command successful.|

10:47:25:854 ! HighLevelAsync 0
10:47:25:854 FTP Command: STOR index.htm
10:47:25:854 05B67750 TriggerDataSent 1376
10:47:25:870 FTP Response: 550 Access is denied.
10:47:25:870 >|550 Access is denied. |

10:47:25:871 05B67F10 TCustomWSocket.Shutdown 1 1328
10:47:25:871 FTPRequestDone ftpPutAsync Errcode = 550

dolbs wrote:10:47:25:870 FTP Response: 550 Access is denied.

It looks like you are trying to upload to the 'root' of your web space (by leaving the ftp directory setting in Cumulus empty) and the server is not allowing you to do this. So you probably need to find out what the correct path is on your server, and put that in the ftp directory box.

Steve

Thanks for the suggestion. I moved all files into a directory called 'weather' but it still did not work. Just a thought but the web site, weather.exquisite-image.com.au is a sub web of exquisite-image.com.au and seems to have the same FTP address. I then moved the weather folder to the primary web page but still no luck. I have contacted my web hosting service with the same details as you have and I am awaiting their help at the moment. Will post if I get a solution. In the mean time any other suggestions will be very much appreciated

Thanks again
John Dolby

The only way I could help without a lot of trial and error, would be for you to send me your ftp login details by private message, so I could see how your web space is organised, and tell you what you what in theory you need to put in the ftp directory box in Cumulus. What do you have in there currently?

Steve

At present I have the primary web site, a wedding photography site. It's the domain name called, exquisite-image.com.au. There are a number of directories under this web.

Next I have my astronomy.exquisite-image.com.au sub web, which is empty at the moment. Finally I have weather.exquisite-image.com.au which holds the cumulus details. All of the sites seem to have the same FTP of 202.59.111.232.

I thought that by creating a weather directory in the primary web that it would work but that didn't help either. I am still waiting on my host provider to get back to me with a fix so unless you have any other ideas, I'll wait for them to respond. I am prepared to give you access if necessary, but let's just hang on for a little while.

Thanks again

John

dolbs wrote:I thought that by creating a weather directory in the primary web that it would work but that didn't help either.

It will only work if you put the correct path to the directory in the 'ftp directory' box in Cumulus, which is why I asked (in vain) what you had put in there. You should be able to work out the correct path from what you see when you log in with an ftp client.

Steve

I finally got hold of my web hosting company and they advised me to put in this sub directory. 'wwwroot/weather.exquisite-image.com.au' which solved part of the problem. Now cumulus can access the sub web root directory where the files are located, but now another issue seems to have occurred and that is I get an access denied FTP error 550 when the pages are being uploaded. I have set the permissions on the directory to allow read and write but that does not seem to work. I think I'll be able to solve the issue soon, but I'll have to wait until business hours on Monday as it is the weekend here now. Thanks for your assistance. I'll repost when I finally solve the issue.

Thanks again


John

Steve

After much stuffing around and changing a few access permissions on the web site I have finally got the web up and running. In the end I set the Cumulus web settings to just Auto Update, used passive FTP mode and disabled the UTF-8 Encode.

Many thanks for the help you have given me. I and other surely appreciate your help and the program generally.

Regards

John.