Cumulus Support

Hello.

I have an WMR180, Cumulus 1.9.4 Build 1094 and the OS is windows 8.1.

Almost everything is working. But some times Cumulus stops arround 4.30AM. My pc is configured to not sleep. Could the cause be the maintenance process launched by the OS? I checked the scheduler and there are some tasks that start by this time.

Have you heard of this problem before? Can you help?

Thank you and please excuse some errors because english is not my language.

Please zip up the diags folder and attach it to a reply.

Thank you for the answer.

Attach required file.

I can't see anything unusual in there, other than the fact that Cumulus isn't closing down properly, and it seems to be restarting at all hours of the day, not just at 0430. Are you restarting it yourself, or do you have one of the 'restart' options set in Cumulus? When you say it stops, what exactly do you mean - the data stops updating? If so, is the 'last data read' time in the status bar still updating?

Looking at today's log, I see that it didn't write to the log file after it restarted (or was restarted) at 0448:

6/1/2014 04:48:04.296 : Finished drawing initial graphs from data logs
6/1/2014 04:49:04.156 : 4:49:04 AM Starting Timers
6/1/2014 08:41:07.433 : MainForm can close
6/1/2014 08:41:07.433 : Showing splash screen

Presumably you noticed and closed it down at 0841. The most likely reason for it to not write to the log files is that it didn't receive any data from the station. If you do have 'restart if data stops' set, then that would explain why it wasn't logging when it restarted - the station still wasn't sending data. 'Restart if data stops' isn't a guaranteed fix.

steve wrote:I can't see anything unusual in there, other than the fact that Cumulus isn't closing down properly, and it seems to be restarting at all hours of the day, not just at 0430. Are you restarting it yourself, or do you have one of the 'restart' options set in Cumulus? When you say it stops, what exactly do you mean - the data stops updating? If so, is the 'last data read' time in the status bar still updating?

I only reset cumulus if it stops sending updates. And "Last data read" does not appear. I have the two "restart" options enabled.

steve wrote:Looking at today's log, I see that it didn't write to the log file after it restarted (or was restarted) at 0448:

6/1/2014 04:48:04.296 : Finished drawing initial graphs from data logs
6/1/2014 04:49:04.156 : 4:49:04 AM Starting Timers
6/1/2014 08:41:07.433 : MainForm can close
6/1/2014 08:41:07.433 : Showing splash screen

Presumably you noticed and closed it down at 0841. The most likely reason for it to not write to the log files is that it didn't receive any data from the station. If you do have 'restart if data stops' set, then that would explain why it wasn't logging when it restarted - the station still wasn't sending data. 'Restart if data stops' isn't a guaranteed fix.

Yes, it was restarted by me at 8.41. Should I disable the "restart" options? Both?

Thank you.

In that case the problem is that your station stops sending data. The only suggestion I have is that you should make sure that you don't have any power saving set on your USB ports. Disabling the 'restart' options won't help, it's just an attempt to get things going again if the station stops responding.

steve wrote:In that case the problem is that your station stops sending data. The only suggestion I have is that you should make sure that you don't have any power saving set on your USB ports. Disabling the 'restart' options won't help, it's just an attempt to get things going again if the station stops responding.

Thank you. I will disable option "allow the computer to turn off this device to save power" in device manager / usb.