Cumulus Support

Last evening my PC running windows7 crashed. I managed to sort that out but on opening Cumulus I could not get it to respond and had to end via Task Manager. I tried to rectify the error by restarting the console and also updating to the latest release of Cumulus. When I subsequently opened Cumulus I had an error message that the clock on the console was wrong so I reset to the correct time. My problem is that although my data is uploading correctly to my PC and Awekas, Weatherunderground, Met Office etc Cumulus data on my webpage remains stuck to last evening when my system crashed. Other items on the website are updating normally (Met Office, Meteorologica, visitor count etc). Could there be an error in somewhere in my configuration? Any help as to solving this problem appreciated.

Your 'realtime.txt' seems to be uploading correctly(07/05/14 13:36:55 as of now), did the upload of the Cumulus pages become unchecked in the crash?

Turn on your error/ftp logging and see if anything shows up

Thanks for your quick response. I have double checked and all the necessary boxes in the files section of the internet configuration screen are checked. Will see if FTP logging turns up any anomoly

Below is a short extract from the ftplog.txt file. as a complete novice I confes to not really knowing what I am looking for. Perhaps some kind sole could point me in the right direction as to any errors that might be giving me grief! Thanks.

10:40:46:913 >|221-Goodbye. You uploaded 330 and downloaded 0 kbytes.|

10:40:46:913 FTP Response: 221 Logout.
10:40:46:913 >|221 Logout.|

10:40:46:913 05467750 TCustomWSocket.Shutdown 1 1240
10:40:46:913 FTP Session Closed
10:50:00:689 ! HighLevelAsync 0
10:50:00:770 05467750 Socket handle created 1208
10:50:00:771 TWSocket will connect to 188.65.117.74:21
10:50:00:806 05467750 TriggerDataSent 1208
10:50:00:841 FTP Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
10:50:00:841 >|220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------|

10:50:00:841 FTP Response: 220-You are user number 5 of 50 allowed.
10:50:00:841 >|220-You are user number 5 of 50 allowed.|

10:50:00:841 FTP Response: 220-Local time is now 10:48. Server port: 21.
10:50:00:841 >|220-Local time is now 10:48. Server port: 21.|

10:50:00:841 FTP Response: 220-This is a private system - No anonymous login
10:50:00:841 >|220-This is a private system - No anonymous login|

10:50:00:841 FTP Response: 220-IPv6 connections are also welcome on this server.
10:50:00:841 >|220-IPv6 connections are also welcome on this server.|

10:50:00:841 FTP Response: 220 You will be disconnected after 15 minutes of inactivity.
10:50:00:841 >|220 You will be disconnected after 15 minutes of inactivity.|

10:50:00:842 FTP Session Connected, code = 0
10:50:00:842 ! HighLevelAsync 0
10:50:00:842 FTP Command: USER corfemul
10:50:00:842 05467750 TriggerDataSent 1208
10:50:00:875 FTP Response: 331 User corfemul OK. Password required
10:50:00:875 >|331 User corfemul OK. Password required|

10:50:00:875 ! HighLevelAsync 0
10:50:00:875 FTP Command: PASS
10:50:00:875 05467750 TriggerDataSent 1208
10:50:06:909 FTP Response: 230 OK. Current restricted directory is /
10:50:06:909 >|230 OK. Current restricted directory is /|

10:50:06:909 ! HighLevelAsync 0
10:50:06:910 ! HighLevelAsync done
10:50:06:916 Getting directory listing
10:50:06:916 FTP Command: PWD
10:50:06:917 05467750 TriggerDataSent 1208
10:50:06:957 FTP Response: 257 "/" is your current location
10:50:06:957 >|257 "/" is your current location|

10:50:07:917 ! HighLevelAsync 0
10:50:07:917 FTP Command: PASV
10:50:07:917 05467750 TriggerDataSent 1208
10:50:07:951 FTP Response: 227 Entering Passive Mode (188,65,117,74,56,255).
10:50:07:951 >|227 Entering Passive Mode (188,65,117,74,56,255).|

10:50:07:951 ! HighLevelAsync 0
10:50:07:956 ! Data Socket Connect
10:50:07:956 05467F10 Socket handle created 588
10:50:07:956 TWSocket will connect to 188.65.117.74:14591
10:50:07:957 FTP Command: NLST
10:50:07:957 05467750 TriggerDataSent 1208
10:50:07:989 ! Data Session Connected (Get)
10:50:07:990 05467F10 TriggerDataSent 588
10:50:08:022 FTP Response: 150 Accepted data connection
10:50:08:022 >|150 Accepted data connection|

10:50:08:023 FTP Response: 226-Options: -a
10:50:08:023 >|226-Options: -a |

10:50:08:023 FTP Response: 226 76 matches total
10:50:08:023 >|226 76 matches total|

10:50:08:023 ! Next3GetAsync
10:50:08:026 ! Data Session closed
10:50:08:027 ! Next3GetAsync
10:50:08:027 ! HighLevelAsync 0
10:50:08:027 ! HighLevelAsync done
10:50:08:027 05467F10 TCustomWSocket.Shutdown 1 588
10:50:08:918 Changing directory to public_html
10:50:08:918 FTP Command: CWD public_html
10:50:08:918 05467750 TriggerDataSent 1208
10:50:08:951 FTP Response: 250 OK. Current directory is /public_html
10:50:08:951 >|250 OK. Current directory is /public_html|

10:50:09:918 Uploading standard files
10:50:09:918 FTP Command: TYPE A
10:50:09:918 05467750 TriggerDataSent 1208
10:50:09:951 FTP Response: 200 TYPE is now ASCII
10:50:09:951 >|200 TYPE is now ASCII|

10:50:10:919 Uploading C:\Cumulus\web\index.htm to index.htm
10:50:10:919 ! HighLevelAsync 0
10:50:10:919 FTP Command: PASV
10:50:10:919 05467750 TriggerDataSent 1208

etc.etc...

Granted, I don't use the standard pages any longer, but you might have given a clue
Shouldn't that be C:\Cumulus\web\indexT.htm to index.htm, the capital T for Template

Looks like you are just loading an existing index.htm instead of new data into the indexT for processing and uploading. Check you settings for processing and uploading.

Brad

The above is incorrect, Cumulus PROCESSES the indexT.htm file to indexT.htmtmp and UPLOADS that file to index.htm file.

I think it is more likely that you have your Cumulus root upload directory set incorrectly. It says that it is loading the files to "Current directory is /public_html". Is that correct server directory? Have you made sure that Include Standard Files and Include Standard Images are ticked on the Files tab in the Configuration/Internet window?

If it is we need to see more of the ftplog file to see if any errors are generated so I suggest you attach the ftplog.txt file to a post.

On looking at the Steelseries gauges they are obviously not seeing your realtimeguages.txt file which is present in the root directory, so that also points to a directory problem.

Thanks for your reply. My root directory is /public_html and both boxes mentioned in your post are correctly ticked as are process? realtime? FTP against each of the local file names. I am using FileZilla as my FTP client so maybe have uploaded Cumulus files to the wrong place. I am no expert and appear to be struggling out of my depth so apologies for my lack of know how! I was fortunate to receive some help when I originally set up my website and it has been running without problems until this latest windows crash.
I last turned on FTP logging at 10.50 am this am and attach the long file for your info.

I much appreciate your offer of time etc in looking into my problem
regards
Mike

I have just noticed that the steel series gauges are updating and showing todays correct data which is even more puzzling...to me at any rate!

Mike

Log says:

09:00:03:410 Changing directory to PUBLIC_HTML
09:00:03:410 FTP Command: CWD PUBLIC_HTML
09:00:03:410 04F92180 TriggerDataSent 1204
09:00:03:433 FTP Response: 550 Can't change directory to PUBLIC_HTML: No such file or directory
09:00:03:433 >|550 Can't change directory to PUBLIC_HTML: No such file or directory|

It looks like you have the path capitalized when it should be lowercase - It looks like it does need it as / (root) is stated as restricted access.

Beteljuice

Thanks for your observations but it has only added to the puzzle since I can confirm that the directory public_html is entered in lower case both on the Cumulus internet configuration page and throughout FileZilla. Also in the ftplog at time 10.40.19 and again at 10.50.08 the directory is shown correctly in lower case and uploading the files was commenced. Would not the fact that the steel series gauges and the other elements of the webpage are updating with today's data not bear this out or is that a false assumption, naive that I am? Is it correct to assume that I have uploaded one or more files to the wrong place in FileZilla?

Have you got a special character that you cannot see in front of public_html?

Also have you defined it as /public_html as that is important i.e. mine is /public_html/weather ?

Do you mean in FileZilla? Directory path there is shown as /public_html

No in Cumulus Configuration / Internet the directory box that is under the FTP port.

Filezilla has nothing to do with Cumulus uploads only the initial website setup to get the default files and the Images directory in place.

Sorry. can confirm that entry in this box is also /public_html

Mike

As you are running Windows 7 can you use the Snipping Tool and take a picture of the Cumulus Configuration/Internet window, then click on the Files tab and take a picture of that, and then post them both up here, as it has to be something on those pages.