Index page not updating

[markwall06]

Hello

I update my webpage at 10 minute intervals, and this has been working well until 0750 on 4 January when it seems to be stuck. All the other pages have updated correctly, it's just this particular one. Is this likely to be a cumulus issue or a problem with my ISP.

My page is at http://www.myweather.talktalk.net

Thank you for your time

[steve]

Is the index.htm file being updated in the Cumulus web folder? Assuming it is, turn on ftp logging, and the ftplog.txt file should show why the file isn't being uploaded successfully.

[markwall06]

Thanks for your super fast response - I've hopefully attached the file (clear as mud to me) - can you make anything of it?

My index file is updated correctly in the folder

Mark

[steve]

It's not showing any errors. It's a bit hard to follow as the server doesn't mention any file names in its messages; I added extra logging from the Cumulus side some time ago, but it looks like you're using an old version of Cumulus. Not that it really matters, as there aren't any errors anyway, it's accepting all of the files.

So it looks like an issue on the server with that particular file (index.htm). You could try logging in and deleting it, that may sort it out.

[PaulMy]

My apology if I've put my nose into something I shouldn't, but I am sometimes nosy and wanted to see if I could get and understand something out of that log. so found:

16:20:06:497 Uploading D:\Cumulus\web\index.htm to index.htm
16:20:06:497 ! HighLevelAsync 0
16:20:06:497 FTP Command: PASV
16:20:06:498 05E28A20 TriggerDataSent 1544
16:20:06:530 FTP Response: 227 Entering Passive Mode (62,24,202,31,250,236)
16:20:06:530 >|227 Entering Passive Mode (62,24,202,31,250,236)|

16:20:06:530 ! HighLevelAsync 0
16:20:06:532 05E291E0 Socket handle created 1496
16:20:06:532 TWSocket will connect to 62.24.202.31:64236
16:20:06:565 ! Data Session opened (Put)
16:20:06:565 FTP Command: STOR index.htm
16:20:06:565 05E291E0 TriggerDataSent 1496
16:20:06:565 05E28A20 TriggerDataSent 1544
16:20:06:599 FTP Response: 550 index.htm: Temporary hidden file /.in.index.htm. already exists
16:20:06:599 >|550 index.htm: Temporary hidden file /.in.index.htm. already exists|

16:20:06:599 05E291E0 TCustomWSocket.Shutdown 1 1496
16:20:06:599 ! Data Session closed
16:20:06:599 ! Next3PutAsync
16:20:07:498 Uploading D:\Cumulus\web\today.htm to today.htm
16:20:07:498 ! HighLevelAsync 0
16:20:07:498 FTP Command: PASV
16:20:07:498 05E28A20 TriggerDataSent 1544
16:20:07:530 FTP Response: 227 Entering Passive Mode (62,24,202,31,249,206)
16:20:07:530 >|227 Entering Passive Mode (62,24,202,31,249,206)|

16:20:07:530 ! HighLevelAsync 0
16:20:07:532 05E291E0 Socket handle created 1496
16:20:07:532 TWSocket will connect to 62.24.202.31:63950
16:20:07:564 ! Data Session opened (Put)
16:20:07:564 FTP Command: STOR today.htm
16:20:07:564 05E291E0 TriggerDataSent 1496
16:20:07:564 05E28A20 TriggerDataSent 1544
16:20:07:601 FTP Response: 150 Opening ASCII mode data connection for today.htm
16:20:07:601 >|150 Opening ASCII mode data connection for today.htm|

and that the message was different for "index.htm" than "today.htm"

but I have no idea what it all means other than the question was about index.htm.

Paul

[markwall06]

I'm using 1.9.4 although the initial ftplog was probably produced with an earlier version originally

[steve]

That's very odd, that's not the file I looked at! But yes, you're right, it's that temporary file on the server which is preventing the upload.

[steve]

I'm using 1.9.4 although the initial ftplog was probably produced with an earlier version originally

Ah - I looked near the start of the file. You might want to delete that file now to avoid future confusion

[markwall06]

Ok, so I need to remove the temporary file. Can I impose once more and ask how to do that please? Any idea how it got there in the first place?

[steve]

Ok, so I need to remove the temporary file. Can I impose once more and ask how to do that please?

Log in using an ftp client, look for the file '.in.index.htm' and delete it. Note that it's a 'hidden' file (starts with a dot) so you may need to tell your ftp client to display hidden files. If permissions or whatever don't allow you to delete it, you'll need to ask your web space provider.

Any idea how it got there in the first place?

The ftp server creates it to hold the data for a file while it's being uploaded, then replaces the actual file with the temporary file. Something went wrong with the ftp server and it didn't delete the temporary file, and it seems unable to sort out the problem for itself.

[john09cw]

I get the same problem with TalkTalk's web space, it happens quite often.

[markwall06]

Many thanks to you both - problem resolved

[markwall06]

I seem to be having another issue on the webpage now - my "Today" page is showing a low temperature measure for a time that hasn't arrived yet. Any thoughts please?

[steve]

Almost certainly the midnight rollover didn't happen last night for whatever reason. If you zip up the diags folder and attach it, I'll take a look.

[markwall06]

Here you go Steve