Cumulus Support

Hi All

I have been currently receiving a pop up box stating "An error has occurred in Culumus, a bug report has been created in the Cumulus folder. it gives two options to either close application or restart.

Has any else been getting these recently

Many thanks

Potterne Weather

You don't say which version of Cumulus, but mine is working fine on 1.9.4 build 1085.

Suggest you post a diagnostics file so Steve can take a look.

Bug report files can be created for all kinds of reasons; I'd need to see the bug report file before I could say any more.

Steve

i will email you the file

Paul
Potterne Weather

As I've been trying to explain to someone else in another thread, it's unlikely to reach me. Please attach it here.

Steve

log attached

Paul

It's crashing in Microsoft code, in msvcrt.dll. Unfortunately the component which produces this output has then had some kind of error, which means that it's not able to tell me what part of Cumulus is involved. Cumulus doesn't use msvcrt.dll directly (it's the Visual C run time library, and Cumulus isn't written in C) so I can't even guess at what might be going on.

I haven't seen any reports of this error from anyone else, so it appears to be something specific to your system, and I'm afraid I have no suggestions as to what the cause or solution might be. The latest occurrence was a week ago, so perhaps the problem might not happen again.

msvcrt.dll is part of the C++ / C# Visual C distributable library that a lot of programs install as part of the software install.

I suggest you get a copy of the latest version from the Microsoft download site and try installing it. Or if you remember installing a piece of software that said it was installing the C++ RunTime Library uninstall that software to see if it cures the problem. It looks to me like something has installed an incompatible version of the .dll.