help with ftp updating !

kinnabalu · Post by **kinnabalu** » Wed 04 Sep 2013 7:12 pm

Hi all
For some reason when Cumulus updates my htm files eg index.htm etc the data they contain is erased so that they all contain 0 bytes! If I copy and paste the code into them directly in c panel they are fine until the next update wipes them out again!!
any advice would be much appreciated!
regards
Sean

Post by **steve** » Wed 04 Sep 2013 7:52 pm

So the files are being created correctly on your PC, but not being uploaded? Turn on ftp logging, then after an update, attach the ftplog.txt file here, please.

kinnabalu · Post by **kinnabalu** » Wed 04 Sep 2013 8:23 pm

Hi Steve and thanks for the speedy reply.
Please see that attached ftp log file
thanks in advance for any help that you can suggest
Sean

Post by **steve** » Wed 04 Sep 2013 8:29 pm

It looks like you've selected active ftp mode for some reason, and the connections are failing, probably due to the way the firewalls between you and the server are configured. Try passive mode - i.e. turn off active mode.

kinnabalu · Post by **kinnabalu** » Wed 04 Sep 2013 8:35 pm

Thanks Steve!
That is exactly what seems to have been happening-what a relief!
regards
Sean

Cumulus Support

help with ftp updating !

help with ftp updating !

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Re: help with ftp updating !

Re: help with ftp updating !

Re: help with ftp updating !