Cumulus Support

Posted: **Fri 11 Dec 2020 9:04 am**

None here either. I posted a new topic yesterday and there were 4 replies but no notifications. Hopefully they'll return today.

Posted: **Fri 11 Dec 2020 5:27 pm**

freddie wrote: ↑Fri 11 Dec 2020 7:38 am Yes, major problemo yet again. It will be fixed at the weekend. Apologies.

Should be sorted now.

Posted: **Fri 11 Dec 2020 10:53 pm**

freddie wrote: ↑Fri 11 Dec 2020 5:27 pm Should be sorted now.

Sadly not. Still no email notifications.

Posted: **Mon 14 Dec 2020 5:20 pm**

RayProudfoot wrote: ↑Fri 11 Dec 2020 10:53 pmStill no email notifications.

Last bit of the repair now done, so you should see them again from now.

Posted: **Tue 15 Dec 2020 9:40 am**

freddie wrote: ↑Mon 14 Dec 2020 5:20 pm Last bit of the repair now done, so you should see them again from now.

Sadly nothing is coming through. I have checked my spam folder too.

Posted: **Tue 15 Dec 2020 10:20 am**

RayProudfoot wrote: ↑Tue 15 Dec 2020 9:40 amSadly nothing is coming through

Hi Ray, thanks for this. I have checked the email logs and your email provider's server (BT Internet) is currently refusing to talk to mine, as mine now has a new IP address. I asked my ISP to make a DNS change to stop this happening but it appears that they haven't done the necessary yet - so I will chase them up today.

Some email providers are more lenient with matters such as this, so most email is getting through. You should see yours later today if my ISP gets on it!

Posted: **Tue 15 Dec 2020 10:21 am**

It's working now.

Posted: **Tue 15 Dec 2020 10:32 am**

I hope so.
Do I have to resend mails which were waiting, not collected because of lack of notification, or do outstanding mails get an automatic re-notification?

Posted: **Tue 15 Dec 2020 11:48 am**

HansR wrote: ↑Tue 15 Dec 2020 10:32 amDo I have to resend mails which were waiting, not collected because of lack of notification, or do outstanding mails get an automatic re-notification?

If by "mail" you mean "private message" then no, re-notification doesn't occur.

Posted: **Tue 15 Dec 2020 11:51 am**

Yes mail in the context of the forum for me is PM.

OK, thnx.

Posted: **Tue 15 Dec 2020 10:32 pm**

freddie wrote: ↑Tue 15 Dec 2020 10:20 am Hi Ray, thanks for this. I have checked the email logs and your email provider's server (BT Internet) is currently refusing to talk to mine, as mine now has a new IP address. I asked my ISP to make a DNS change to stop this happening but it appears that they haven't done the necessary yet - so I will chase them up today.

Some email providers are more lenient with matters such as this, so most email is getting through. You should see yours later today if my ISP gets on it!

Thanks Freddie, that explains why I’m still not getting any emails from Cumulus. I have the same problem with a flight sim forum. I wouldn’t mind if BT just put them in my spam folder but they don’t appear at all.

Posted: **Mon 09 Aug 2021 7:48 am**

What is the status of email notifications for pm's? I haven't had one for several months at least but the pm's are in my inbox and the little notification in the web browser when I am logged in works. I haven't changed anything related to these notifications since I joined the forum. I do get emails for postings. Any help with this would be appreciated.

Posted: **Mon 09 Aug 2021 8:15 am**

@billy. I’m getting notifications. What you could try is logging in to your email account and look for an option to mark an email address as “trusted”. That did it for me otherwise they just disappear into the ether and don’t even make it to your spam folder.

The email address is forum@hosiene.co.uk

Posted: **Mon 09 Aug 2021 10:33 am**

@billy I sent a test PM to you and there was no email sent via my mail server. This suggests a user-specific setting. If you could check the following for me:

Go to your PM inbox
Click on "Board preferences" tab
Click the "Edit notifications" link
Check the "Someone sends you a private message" email option is ticked

See attachment below:

email-notification.png

Posted: **Mon 09 Aug 2021 10:51 am**

Hi Freddie,
I got your test pm.

The notification in the web browser indicated a new message AND there was an email!

The email option is - and always has been - ticked; see attachment.

why do these things happen to me?

In the past I have checked my junk folder etc but to no avail.

I will keep an eye on this - I don't do a lot of pm-ing.

thanks for investigating.

Cumulus Support

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