Last September I gave up on the Vantage Vue I had been using since 2016 (repeated appetite for batteries) and bought a VP2 ISS plus Solar Sensor from ProData Weather Systems.
Just before Christmas. I realised that the Console was not receiving data so after the festivities went through the whole change batteries/check settings/move Console nearer ISS etc, but no joy.
Eventually I took down the ISS and set dip switch 4 to test position, oh, no flashing led. Hmm, it’s only 4 months old….
On the 4th Jan I rang ProData and he agreed that the Transmitter board was defective. He promised to send a replacement that day. No arguments, no credit card number, just agreed to send it.
The board arrived next day, fitting took about 20 minutes and behold, a flashing test light! The ISS was replaced on the garden fence post and we are back in action.
I love a bargain and dislike the prices Davis charge, but this proved to me that the Customer Service is something we have to pay for and just occasionally is well worth it. Thanks to ProData for getting me back up and running.
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Latest Cumulus MX V3 release 3.28.6 (build 3283) - 21 March 2024
Cumulus MX V4 beta test release 4.0.0 (build 4019) - 03 April 2024
Legacy Cumulus 1 release 1.9.4 (build 1099) - 28 November 2014
(a patch is available for 1.9.4 build 1099 that extends the date range of drop-down menus to 2030)
Download the Software (Cumulus MX / Cumulus 1 and other related items) from the Wiki
Latest Cumulus MX V3 release 3.28.6 (build 3283) - 21 March 2024
Cumulus MX V4 beta test release 4.0.0 (build 4019) - 03 April 2024
Legacy Cumulus 1 release 1.9.4 (build 1099) - 28 November 2014
(a patch is available for 1.9.4 build 1099 that extends the date range of drop-down menus to 2030)
Download the Software (Cumulus MX / Cumulus 1 and other related items) from the Wiki
Excellent service from ProData
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- Posts: 93
- Joined: Sun 02 Jan 2011 9:38 am
- Weather Station: Davis Vision-Vue
- Operating System: Raspbian Jessie
- Location: Stevenage, Herts, UK
Excellent service from ProData
Malcolm
North Herts, UK
http://elm30net.ddns.net
CumulusMX on Raspberry Pi4 B+ 2GB, running on Raspbian Buster booting from USB SSD
from a Davis Vantage Vue with VP2 ISS.
North Herts, UK
http://elm30net.ddns.net
CumulusMX on Raspberry Pi4 B+ 2GB, running on Raspbian Buster booting from USB SSD
from a Davis Vantage Vue with VP2 ISS.
- mcrossley
- Posts: 12756
- Joined: Thu 07 Jan 2010 9:44 pm
- Weather Station: Davis VP2/WLL
- Operating System: Bullseye Lite rPi
- Location: Wilmslow, Cheshire, UK
- Contact:
Re: Excellent service from ProData
I've had great service from John and the crew at ProData in the past as well. Forums naturally tend to be full of complaints about things, but it's nice to recognise when things are good too.
- SJG1976
- Posts: 365
- Joined: Wed 21 Dec 2011 11:04 am
- Weather Station: Davis WLL, with Airlink
- Operating System: Raspberry Pi3 MX on USB Drive
- Location: Glemsford, Suffolk
- Contact:
Re: Excellent service from ProData
Another Thumbs up from me for Prodata.
Have always been very helpful and polite.
Have always been very helpful and polite.
Glemsford Weather
https://GlemsfordWeather.co.uk
https://GlemsfordWeather.co.uk