Toolbox Email GeneralFailure

[SUBYDAZZ]

Initially when I installed and setup Toolbox the email component worked fine, but I think I updated the .NET Framework to V4 and now it doesn't at all.

If I try to test the email it simply comes up with a box that says GeneralFailure.

?

[daj]

Sorry for the delay in replying -- I have been away for most of the week

I'm not familiar with the .NET 4 framework, and it has only just been released. I see from the website that......

"The .NET Framework 4 works side by side with older Framework versions. Applications that are based on earlier versions of the Framework will continue to run on the version targeted by default."

Hmmm....maybe not

I will try and look into it over the weekend. Toolbox uses .NET 2.0 framework so I assume this is still installed?

[steve]

I have .Net framework 4.0 installed, and the toolbox email works OK for me.

[SUBYDAZZ]

Still can't get the emails to work, uninstalling and reinstalling make no difference. Uninstalling doesn't remove the settings and data from the previous install of toolbox either, is there a way to do a fresh reinstall of the program that doesn't keep the settings from last time I used it?

[yv1hx]

Try cleaning yours windows registry.

I have several years using Regcleaner and cCleaner perfectly...

[SUBYDAZZ]

I cCleaner regularly already.

[daj]

Still can't get the emails to work, uninstalling and reinstalling make no difference. Uninstalling doesn't remove the settings and data from the previous install of toolbox either, is there a way to do a fresh reinstall of the program that doesn't keep the settings from last time I used it?

There is a registry key with all the settings -- Search for CumulusToolbox or find it under HKEY_CURRENT_USER. Delete the CumulusToolbox Key

There are also four files in your Cumulus folder, all starting CumulusToolbox; delete them

[SUBYDAZZ]

I could only find 3 files in my Cumulus Folder. I did find another three in C:/Windows/Prefetch though? Perhaps they are unrelated?

[daj]

The Prefetch folder is nothing I have control over -- it is a caching system for Windows and controller by the operating system.

Make sure you are on the latest version of Toolbox if re-installing -- http://wiki.sandaysoft.com/a/Toolbox

[SUBYDAZZ]

OK, still after all the steps above I reinstall it to get the same error. I can't understand why, when I very first installed it several weeks ago, the email function worked fine.

Any other ideas? Is there any updated versions being released soon?

[daj]

Any other ideas?

In File, Setup, in the eMail Server tab are you using your own server or the default Toolbox server?

If your own, are you happy the details are correct?

Is there any updated versions being released soon?

The current release is stable with no known issues. There is an update coming with some small extra features

[SUBYDAZZ]

Any other ideas?

In File, Setup, in the eMail Server tab are you using your own server or the default Toolbox server?

Using the Default.

The current release is stable with no known issues.

Apart form this issue?

[daj]

Can you send me your Toolbox settings please?

They are stored in the Windows Registry (stupid mistake on my point. I should have stored them in a file).

Click Start, Run and type CMD.
Click Ok/Run
In the black box type: regedit /e settings.txt hkey_curret_user\Cumulustoolbox
Press Return
Type exit and press return to close down the black window

This will save all the CumulusToolbox settings into a file called settings.txt. Feel free to open it in notepad and read it -- there is nothing sensitive in it other than your email address (there would be your server password but you are using the default server so no passwords are in it).

Can you send me this file please -- either as a private message on here or to my email address (Click About in Toolbox for my email address). This should also show you are using Build 45.

thanks

[SUBYDAZZ]

Where do I find the settings.txt file once it's been created?

Good news to share is that I decided not to use the default email server, and it now works, but if I change it back to the default I get the same error again?

Bad news is that now I get a different error when running toolbox...

[SUBYDAZZ]

Didn't know whether to start a new thread or not, here's one of the erros I get when trying to save toolbox settings:

Index was outside the bounds of the array:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at CumulusToolbox.main.LoadRules()
at CumulusToolbox.main.StartupInit()
at CumulusToolbox.frmSetup.bttnSave_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3607 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
CumulusToolbox
Assembly Version: 0.0.1.107
Win32 Version: 0.0.1.107
CodeBase: file:///C:/Program%20Files/Cumulus%20Toolbox/CumulusToolBox.exe
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 8.0.0.0
Win32 Version: 8.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3614 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.Deployment
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Deployment/2.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3082 (QFE.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3614 (GDR.050727-3600)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.