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Connection issue

Posted: Tue 25 Sep 2018 3:52 pm
by tpitman
No matter what I do, I have been unable to connect my WH1080 to Cumulus. I have tried both on my PC and my laptop without success.

I have selected "Fine Offset" and left the COM port "0"

I have tried other software packages which have no problems making a connection.

Re: Connection issue

Posted: Tue 25 Sep 2018 4:47 pm
by steve
If you zip up the diags folder and attach it to a reply in this thread, I’ll take a look. Can you confirm that you don’t have any other software connected to the station at the same time that you are trying to connect using Cumulus?

Re: Connection issue

Posted: Tue 25 Sep 2018 4:59 pm
by tpitman
Thanks for the quick response

I can confirm that Easyweather is closed when cumulus is open

Re: Connection issue

Posted: Tue 25 Sep 2018 5:24 pm
by steve
Cumulus is getting data from the station that it can't make any sense of. This can happen if you have other software connected at the same time as Cumulus, but you say that isn't the case. The only suggestion I can think of is that you try a full reset of the station (remove batteries and USB cable for a few minutes).

Re: Connection issue

Posted: Tue 25 Sep 2018 5:31 pm
by tpitman
Although Easyweather is closed while running Cumulus, i have noticed that when I do open easyweather (after closing cumulus) the data is still up to date, so perhaps I should uninstal Easyweather first?

Re: Connection issue

Posted: Tue 25 Sep 2018 5:34 pm
by steve
Easyweather (like Cumulus and most other software) will catch up with data it has missed while not running, so will appear up to date anyway. You could perhaps reboot your PC and run Cumulus before anything else, if you haven't already done that, to make sure EW isn't leaving something in a funny state.