Cumulus Support

Hello all. I set up a Fine Offset on Cumulus on November 20th 2012 using 123 as a host. A friend set up the station to upload to the web and it has been uploading without issue (save for a few 123 problems) ever since.
On Friday morning 123 sustained a problem that they said was resolved though the station has not uploaded since. When I press 'web update' I just get the "FTP Connect Error". Because I changed my log-in to 123.com I assumed that the password would be the same - to no avail. But I now cannot remember what the originial password was.

My question is is there a new version of cumulus that I can download to run on windows that will resolve these issues. My host server is once again displaying my site but it is an old page from over 24hrs ago? TIA Scott

If you turn on ftp logging, the ftplog.txt file should have further information to help resolve the problem.

This is the explanation on pressing 'web update'. How do I access the file?

"04/09/2018 15:16:31 : FTP Connect Error, Error code = 10061
04/09/2018 15:16:33 : FTP Connect Timeout"

The ftplog.txt file is in the Cumulus installation folder once you have turned on ftp logging. It might have more information but it looks like your ftp settings are incorrect.

I have managed to locate the old password and entered it. However it still will not upload.

02:02:28:338 ! HighLevelAsync 0
02:02:28:338 FTP Command: PASS
02:02:28:338 04BB0450 TriggerDataSent 1244
02:02:28:437 FTP Response: 530 Login incorrect.
02:02:28:437 >|530 Login incorrect.|

02:02:28:439 FTP Connect Error, Error code = 530
02:02:28:439 FTP Error: FTP component already connected
02:02:28:439 Aborting
02:02:28:439 ! Aborting
02:02:28:440 FTP Session Closed
02:02:58:445 ! Aborting
02:02:58:447 Connect Timeout
02:05:14:669 ! HighLevelAsync 0
02:05:14:783 04BB0450 Socket handle created 1172
02:05:14:784 TWSocket will connect to 185.176.43.54:21
02:05:14:874 04BB0450 TriggerDataSent 1172
02:05:14:968 FTP Response: 220 ::ffff:185.176.43.54 FTP server ready
02:05:14:968 >|220 ::ffff:185.176.43.54 FTP server ready|

02:05:14:968 FTP Session Connected, code = 0
02:05:14:968 ! HighLevelAsync 0
02:05:14:968 FTP Command: USER 1179092
02:05:14:968 04BB0450 TriggerDataSent 1172
02:05:15:050 FTP Response: 331 Password required for 1179092
02:05:15:050 >|331 Password required for 1179092|

02:05:15:050 ! HighLevelAsync 0
02:05:15:051 FTP Command: PASS
02:05:15:051 04BB0450 TriggerDataSent 1172
02:05:15:139 FTP Response: 530 Login incorrect.
02:05:15:139 >|530 Login incorrect.|

02:05:15:141 FTP Connect Error, Error code = 530
02:05:15:142 FTP Error: FTP component already connected
02:05:15:142 Aborting
02:05:15:142 ! Aborting
02:05:15:143 FTP Session Closed
02:05:45:143 ! Aborting
02:05:45:146 Connect Timeout

The directory cannot be "wansteadweather.co.uk". It is going to be something like "public_html/" or "htdocs/". Consult your hosting providers documentation, this will tell the name to use for the "root" directory.

You're right David, but I don't think it is getting that far. The initial login is failing with error 530, so the username and/or password is incorrect (assuming the host name is correct!). Only once it has logged in will it use the directory path.

Thanks both. When I set this up in 2012 I bought the domain but a friend managed to sort out free hosting. I believe this hosting may have lapsed hence the problems. I have since bought hosting from 123, against my better judgment and still cannot resolve the issue because I don't know what goes where. 123 help desk is worse than useless. I have attached a photo and ask if somebody could tell me what goes where in terms of the FTP details on the internet options.
Please note that my Twitter feed is still being updated so it is not a firewall problem.

The username in that picture is not the one you are trying to use according to your previous screenshot.

Hi Steve, I am using the latest information but am now getting the following info:

08:29:03:369 Putting file
08:29:03:369 ! HighLevelAsync 0
08:29:03:369 04C31B90 TriggerDataSent 1180
08:29:03:451 >|530 Please login with USER and PASS|

08:29:04:369 Putting done
08:29:04:369 End of upload of realtime.txt

You are using www.wansteadweather.co.uk for the ftp (host) server name, which does not resolve to the ip address in your provider’s information. They have told you to use ftp.wansteadweather.co.uk, which does resolve to that address. I don’t know whether www.wansteadweather.co.uk should be resolving to that address - it’s normally the case that www and ftp are the same but perhaps your provider is different.

Thanks, Steve. I've finally got the station to upload to FTP but I've yet to see if it will resolve on the internet www.wansteadweather.co.uk. The files have been sent somewhere...

That is because your directory is still wrong. As I said before it is not the ftp server name it is the home directory of the site which is going to be something like public_html/ or htdocs/.

If you used Filezilla to upload the additional code take a look at the directory structure you uploaded to and use the use the same base directory as the directory in the directory field in Internet Settings. It will show you the directory structure in the Remote Site panel.

Yep as David and Steve have already said, use something like Filezilla to log into your web site via FTP.

goto the top root folder. from there you should see something like

www

or

/share/public_html

etc. go into this folder and check your normal web files are there. then use the folder structure name (from the root folder) to put that into the "Directory" field.

mine for example is:

/htdocs/weather

another website I upload to is:

/public_html