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Site going down.

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RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Mon Oct 15, 2018 9:17 pm

Oh god. I thought this was sorted. Steve, maybe with the help of others this can be solved. I wouldn’t know where to go to as an alternative.

Hopefully the hosting company will be sympathetic to your plight. Your server can’t be the only one affected.
Cheers,
Ray, Cheshire.

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RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Mon Oct 15, 2018 10:23 pm

Whilst my banner.php continues to be updated my website hasn't since 15:15 this afternoon. The log shows multiple entries of the following:-

15/10/2018 22:45:40 : FTP Connect Timeout
15/10/2018 23:00:03 : FTP Connect Error, Error code = 500
15/10/2018 23:00:33 : FTP Connect Timeout
15/10/2018 23:15:09 : FTP Connect Error, Error code = 500
15/10/2018 23:15:09 : FTP Connect Error, Error code = 500
15/10/2018 23:15:39 : FTP Connect Timeout

I don't understand. Why is the banner being updated but not my website. I've changed nothing knowingly.
Cheers,
Ray, Cheshire.

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RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Mon Oct 15, 2018 10:41 pm

Log attached. After a reboot the upload still won't work. Seems to be something at the server end possibly unconnected to the malware problem.
You do not have the required permissions to view the files attached to this post.
Cheers,
Ray, Cheshire.

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steve
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Re: Site going down.

Post by steve » Tue Oct 16, 2018 7:00 am

I updated the server yesterday and it appears to have stopped ftp working.
Steve

RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Tue Oct 16, 2018 7:14 am

steve wrote:I updated the server yesterday and it appears to have stopped ftp working.
Permanently or just a glitch?
Cheers,
Ray, Cheshire.

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steve
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Re: Site going down.

Post by steve » Tue Oct 16, 2018 7:19 am

Until I work out how to fix it.
Steve

RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Tue Oct 16, 2018 7:29 am

Okay, thanks Steve. Good luck!
Cheers,
Ray, Cheshire.

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Re: Site going down.

Post by steve » Tue Oct 16, 2018 7:31 am

Note that I only have 20 minutes of power left on my laptop and I won't have mains until later this week.
Steve

RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Tue Oct 16, 2018 7:49 am

Understood.
Cheers,
Ray, Cheshire.

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freddie
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Re: Site going down.

Post by freddie » Tue Oct 16, 2018 8:32 am

I've only just become aware of this problem (I don't host with you) and would like to help. I'm a Linux sysadmin.
Freddie
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RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Tue Oct 16, 2018 8:46 am

Freddie, that’s kind of you. It seems Steve’s battery is now exhausted and he won’t be online until later in the week. I’m hoping that with the expertise available to him the problem can be resolved.
Cheers,
Ray, Cheshire.

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freddie
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Re: Site going down.

Post by freddie » Tue Oct 16, 2018 9:09 am

No problem. I have been using Cumulus software for 8 years, and it is nice to be able to give something practical back.
I'll check back later in the week.
Freddie
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dc1500
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Re: Site going down.

Post by dc1500 » Wed Oct 17, 2018 3:05 pm

I posted earlier but hadn't seen about later in the week so I will wait till then. I have two people now whose Cumulus has stopped uploading since 15.15 and 15.20 on October 15th.
I need to know fairly soon what the longer term prospects are so as I can advise them what to do re: their websites.
Dave
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RayProudfoot
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Re: Site going down.

Post by RayProudfoot » Wed Oct 17, 2018 3:52 pm

I’ve left Cumulus running attempting to upload data every 15 minutes even though the server cannot currently accept it. I’m assuming that once ftp uploads are available again my records on my website will be correct. Maybe someone could confirm that please.

I’ve left it running as it also uploads to WU and I don’t want my sequence disrupted.

Dave, I’m in a similar position to your customers. I know Steve has had a lot of hassle with this malware but with several experts offering to help it should be possible to identify and eradicate it. If that is successful then maybe Steve will consider continuing his hosting services.

As I know nothing about setting it up with a separate company I would prefer to stay with him. I don’t even know how much bandwidth is used each month which I assume is necessary before you can sign up elsewhere.

This has been the first time the service has been disrupted in almost 10 years. Let’s hope it’s the last. The good news is that at least the hosting company hasn’t taken the service down so once Steve has sorted the ftp problem we should be up and running quickly. Just need that malware killing off.
Cheers,
Ray, Cheshire.

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dc1500
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Re: Site going down.

Post by dc1500 » Wed Oct 17, 2018 4:11 pm

Ray, it's not really much different setting up with a different provider than it was with Steve. It's just Steve had a nice fair and straightforward pricing policy. A lot of them are £x a month then it goes up the next year. As for the website - yes it will just pick up with the current data available from Cumulus.
Dave
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